Destiny Business Solutions
Customer Experience and Contact Center
Destiny Business Solutions Ltd (DBSL) is a trusted specialist that provides customer experience and contact center solutions for the telecommunications and media sectors, known for its innovative Smart Teams Accelerator framework.
Size
11-50
Private
1m-10m
Mission
About
Destiny Business Solutions Ltd (DBSL) offers customer experience and contact center solutions along with outsourcing services for clients in the telecommunications and media sectors. The company operates using an offshore model and supports small and medium enterprises across the UK.
It is recognized for its proven Smart Teams Accelerator framework, with a strong emphasis on quality, control, and cost savings, ensuring high service standards and client satisfaction.
Services
Destiny Business Solutions Ltd (DBSL) provides customer experience and contact center solutions, supported by outsourcing services and specific offerings such as technical support and service desk IT support. These services cover various communication channels and are tailored to support businesses in scaling their support and engineering teams effectively.
Capabilities
Technical Support (Tier 1/2)
Service Desk & IT Support
Industries Served
The company serves clients in the telecommunications and media sectors. It has experience supporting small and medium enterprises with services aligned to industry-specific requirements, leveraging partnerships with major UK telephony providers.
Unique Stregths
DBSL is known for its innovative Smart Teams Accelerator framework, offering clients conscious control over costs while maintaining high service quality. Its approach includes rigorous vetting processes and active management of remote teams, which help deliver consistent performance and client satisfaction.
Delivery Footprint
Headquartered in Chigwell, Greater London, the company operates using an offshore delivery model. It serves clients across the UK, with teams working remotely to meet diverse client needs.
Certifications
CCPA
DataSum
ISO 9001
GDPR
ISO 27001:2013
SOC-2
Verticals
Telecommunications & Media
Clients
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What's the main service provided by
Destiny Business Solutions
?
Destiny Business Solutions specializes in delivering exceptional customer experience and contact center solutions. Their primary offerings are enhanced by specific services such as Tier 1 and Tier 2 technical support, as well as service desk and IT support. This comprehensive range is designed to meet the diverse needs of businesses looking to improve their customer engagement and technical assistance capabilities.
What additional services does
Destiny Business Solutions
provide?
When was
Destiny Business Solutions
founded?
Destiny Business Solutions was established in 2011 and has been operating for approximately 13 years as of 2024. Since its inception, the company has focused on providing tailored outsourcing solutions primarily for the telecommunications and media sectors, helping clients enhance their customer service operations.
What industry verticals does
Destiny Business Solutions
serve?
Destiny Business Solutions serves clients primarily within the Telecommunications & Media sectors. Their expertise in these industries allows them to tailor services that align with the specific demands and challenges faced by businesses operating in these dynamic fields.
What delivery model does
Destiny Business Solutions
offer?
Destiny Business Solutions employs an offshore delivery model, which means that their services are provided from locations outside the client's home country, in this case, the UK. This approach allows the company to leverage cost efficiencies and access a broader talent pool while ensuring that clients receive high-quality support that meets their operational needs.
How many employees and/or seats does
Destiny Business Solutions
have?
Destiny Business Solutions has a workforce comprising between 11 and 50 employees. This size allows for a more personalized service delivery while ensuring that the company remains agile and responsive to the needs of its clients.
Can
Destiny Business Solutions
be considered a good service provider for startups?
Can
Destiny Business Solutions
be considered a good service provider for SMBs?
Destiny Business Solutions is well-suited to support small and medium businesses. With their focus on customer experience and technical support, they offer scalable solutions that can adapt to the evolving needs of SMBs. The company's offshore delivery model enables these businesses to access high-quality services without the overhead costs typically associated with larger providers, making it an attractive option for growth-oriented companies.
Can
Destiny Business Solutions
be considered a good service provider for enterprises?
While Destiny Business Solutions primarily targets small and medium enterprises, their structured approach and certifications, such as ISO 9001 and ISO 27001:2013, indicate a commitment to quality and data security. However, their size and service offerings may limit their ability to cater effectively to the more complex needs of large enterprises, which often require extensive resources and specialized solutions.
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