Dentist Front Desk
Customer Experience and Contact Center
Dentist Front Desk is an award-winning patient management service that provides customer experience and contact center solutions for the healthcare vertical, known for its unique patient reactivation model based on kept appointments.
Size
11-50
Private
Mission
About
Dentist Front Desk offers customer experience and contact center solutions along with appointment scheduling and insurance verification services for clients in the healthcare sector. The company operates using a flexible outsourcing model and supports dental practices of all sizes.
It is recognized for its impressive patient reactivation rates, having successfully scheduled over 1,250,000 patients and guaranteeing a return on investment of no less than 420%.
Services
Dentist Front Desk provides customer experience and contact center solutions supported by appointment scheduling and insurance verification services. These services cover inbound and outbound phone calls, treatment plan development, and email marketing campaigns, tailored to support dental practices in maximizing patient retention and optimizing appointment scheduling.
Capabilities
Inbound Customer Support
Appointment Setting
Email Support
Industries Served
The company serves clients in the healthcare vertical, specifically within the dental industry. It has experience supporting various types of dental practices, including general dentistry, orthodontics, and dental surgery centers, with services aligned to industry-specific requirements.
Unique Stregths
Dentist Front Desk is known for its innovative patient reactivation service that charges based on kept appointments, offering clients a significant return on investment. Its approach includes painless onboarding and flexibility with no long-term contracts, ensuring that dental practices can adapt quickly to their operational needs.
Delivery Footprint
Headquartered in Honolulu, Hawaii, the company operates using a flexible outsourcing delivery model. It supports dental practices globally, with a focus on professional and client-friendly practices that can adapt to each client’s hours.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Clients
No items found.
What's the main service provided by
Dentist Front Desk
?
Dentist Front Desk specializes in providing customer experience and contact center solutions tailored for the healthcare sector, particularly focusing on dental practices. Their main offerings include inbound customer support, appointment setting, and email support, all designed to enhance patient engagement and streamline operations for dental providers.
What additional services does
Dentist Front Desk
provide?
When was
Dentist Front Desk
founded?
Established in 2013, Dentist Front Desk has been operating for over a decade, providing innovative solutions to support dental practices. Its experience within the industry reflects a commitment to enhancing customer service and operational efficiency in the healthcare sector.
What industry verticals does
Dentist Front Desk
serve?
Dentist Front Desk primarily serves the Healthcare & Life Sciences sectors, with a specific focus on the dental industry. This includes a wide range of dental practices such as general dentistry, orthodontics, and dental surgery centers, adapting their services to meet the unique needs of these fields.
What delivery model does
Dentist Front Desk
offer?
How many employees and/or seats does
Dentist Front Desk
have?
Dentist Front Desk has a workforce comprising between 11 and 50 employees. This size allows the company to maintain a personalized approach to its services while being agile enough to respond to the needs of its clients effectively.
Can
Dentist Front Desk
be considered a good service provider for startups?
Dentist Front Desk can be a suitable service provider for startups within the healthcare sector, particularly those in the dental industry. With a flexible outsourcing model and a focus on patient engagement, the company allows new practices to establish a solid foundation in customer service without the burden of long-term commitments.
Can
Dentist Front Desk
be considered a good service provider for SMBs?
Small and medium businesses, especially dental practices, can greatly benefit from the services offered by Dentist Front Desk. Their portfolio is designed to enhance patient retention and optimize scheduling, which is crucial for SMBs looking to grow. The company’s adaptable delivery model caters well to the dynamic needs of smaller businesses, ensuring they remain competitive in the healthcare market.
Can
Dentist Front Desk
be considered a good service provider for enterprises?
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