Dendrite Outsourcing Solutions
IT Infrastructure and Managed Services
Dendrite IT Solutions is a leading IT service provider that provides IT infrastructure and managed services for healthcare and life sciences, known for its commitment to quality and innovative technology solutions.
Size
11-50
Private
Mission
To empower businesses through intelligent automation and streamlined operations.
About
Dendrite IT Solutions offers IT infrastructure and managed services along with customer experience and contact center solutions for clients in healthcare and life sciences. The company operates using an offshore model and supports international clients from its technology center in India.
It is recognized for its deep industry knowledge and experience, with a proven track record of successful client partnerships and a client-centric approach to service delivery.
Services
Dendrite IT Solutions provides IT infrastructure and managed services, supported by customer experience and contact center solutions, as well as back-office operations and software engineering. These services cover inbound customer support, technical assistance, data processing, and application support, tailored to support client needs in optimizing operations and enhancing efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Data Entry & Data Processing
Claims Processing
Customer & Marketing Analytics
Data Quality & Governance
Custom Application Development
Application Support & Maintenance
Cloud Migration & Management
Service Desk & IT Support
HRIS Management
Recruitment Process Outsourcing (RPO)
Industries Served
The company serves clients in healthcare and life sciences. It has experience supporting organizations with services aligned to industry-specific requirements and technology platforms, ensuring compliance and operational excellence.
Unique Stregths
Dendrite IT Solutions is known for its commitment to quality and continuous improvement, offering clients customized and scalable solutions. Its approach includes rigorous internal checks and balances throughout the project lifecycle, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Hyderabad, Telangana, India, the company operates using an offshore delivery model. It serves clients across various geographies, with teams working remotely to provide seamless service and support tailored to client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Technology & SaaS
Clients
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What's the main service provided by
Dendrite Outsourcing Solutions
?
Dendrite Outsourcing Solutions specializes in IT infrastructure and managed services, providing a comprehensive range of support tailored to enhance operational efficiency. Their offerings include inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, data entry and processing, claims processing, customer and marketing analytics, data quality and governance, as well as custom application development. Additionally, they provide application support and maintenance, cloud migration and management, service desk and IT support, HRIS management, and recruitment process outsourcing (RPO).
What additional services does
Dendrite Outsourcing Solutions
provide?
In addition to their main services, Dendrite Outsourcing Solutions offers an expanded portfolio that includes customer experience and contact center solutions, back-office operations, and software engineering and product development. These additional capabilities enable them to support clients comprehensively, addressing various operational needs beyond IT infrastructure.
When was
Dendrite Outsourcing Solutions
founded?
Dendrite Outsourcing Solutions was established in the year 2000, making it over 23 years old as of 2024. This longevity reflects the company's deep experience and commitment to providing quality services in the outsourcing industry.
What industry verticals does
Dendrite Outsourcing Solutions
serve?
Dendrite Outsourcing Solutions primarily serves clients in the Healthcare & Life Sciences and Technology & SaaS sectors. Their focus on these industries allows them to tailor their services to meet the specific needs and compliance requirements of organizations operating within these verticals.
What delivery model does
Dendrite Outsourcing Solutions
offer?
Dendrite Outsourcing Solutions employs an offshore delivery model, which means they provide their services from a different country than where their clients are located. This approach allows for cost-effective solutions while leveraging a skilled workforce capable of delivering high-quality support remotely. Their teams work seamlessly to meet client needs, ensuring consistent service delivery across various geographies.
How many employees and/or seats does
Dendrite Outsourcing Solutions
have?
Dendrite Outsourcing Solutions has a workforce size ranging from 11 to 50 employees. This indicates a compact team capable of delivering personalized services while maintaining the agility to adapt to client demands.
Can
Dendrite Outsourcing Solutions
be considered a good service provider for startups?
Dendrite Outsourcing Solutions may be a suitable service provider for startups seeking to leverage outsourced IT infrastructure and managed services. Their experience and flexible service offerings can help startups optimize operations, allowing them to focus on core business growth. However, the company’s workforce size suggests they might be best suited for startups that require personalized attention and tailored solutions rather than those needing extensive resources.
Can
Dendrite Outsourcing Solutions
be considered a good service provider for SMBs?
Dendrite Outsourcing Solutions presents a strong option for small and medium businesses (SMBs) looking for scalable service solutions. Their range of services, particularly in IT infrastructure and customer support, can effectively support SMBs as they grow. The company's commitment to quality and tailored service delivery positions them well to assist SMBs in enhancing operational efficiency and customer engagement.
Can
Dendrite Outsourcing Solutions
be considered a good service provider for enterprises?
While Dendrite Outsourcing Solutions has capabilities that could appeal to larger enterprises, their workforce size and service model suggest they are better suited for SMBs rather than large corporations. Enterprises typically require extensive resources and support structures, and while Dendrite does offer sophisticated services, their compact team may limit their ability to scale to the demands of larger organizations.
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