Delta Contact Sp Z O O specializes in delivering comprehensive customer experience and contact center solutions. Their core services encompass outbound telesales, inbound customer support, and various market research initiatives. Additionally, they provide a range of sub-services including customer and marketing analytics, quality assurance and monitoring, data entry and processing, order management and fulfillment, as well as market and competitive intelligence. This diverse array of services allows them to effectively support the unique needs and operational demands of their clients.

Delta Contact Sp Z O O was established in 2005, marking nearly two decades of service in the industry. Since its inception, the company has grown and adapted to the changing landscape of customer experience and contact center solutions, demonstrating a commitment to delivering quality services to its clients.

The company serves a variety of industries, including Banking & Financial Services, Insurance, Telecommunications & Media, Retail & e-Commerce, and Energy & Utilities. This broad industry focus showcases their ability to cater to the specific needs and challenges faced by businesses in these sectors.

Delta Contact Sp Z O O operates using an onshore delivery model, which means that their services are provided directly from within Poland. This approach allows them to maintain close communication with clients and ensures that their teams are fully immersed in the local market dynamics, enhancing service quality and responsiveness.

Delta Contact Sp Z O O employs between 51 and 200 individuals, positioning the company as a mid-sized player in the BPO industry. This workforce size allows them to efficiently manage client projects while maintaining a personalized approach to service delivery.

Delta Contact Sp Z O O is well-suited to support small and medium-sized businesses. Their diverse service offerings and industry expertise enable them to provide scalable solutions that can grow alongside their clients. By focusing on customer experience, they can help SMBs enhance their operational efficiency and customer engagement, making them a strong partner for businesses looking to expand.

Delta Contact Sp Z O O is capable of serving enterprise-level clients, particularly those within their specialized industries. Their experience in delivering comprehensive outsourcing solutions and their onshore delivery model contribute to a reliable partnership for large companies. However, enterprises might seek providers with broader global capabilities or more extensive resources, which could limit Delta Contact's appeal in highly competitive markets.