Delta BPO
Customer Experience and Contact Center
Delta BPO Solutions is a pioneering BPO company that provides customer experience and contact center services for banking, financial services, retail, and e-commerce, known for its consultant-driven business model and robust franchise network.
Size
1-10
Private
Mission
About
Delta BPO Solutions offers customer experience and contact center services along with data entry and online form filling for clients in banking, financial services, retail, and e-commerce. The company operates using an offshore delivery model and supports clients worldwide.
It is recognized for its unique consultant-driven approach, with a focus on minimizing risk and empowering entrepreneurs through its extensive franchise network.
Services
Delta BPO Solutions provides customer experience and contact center services supported by data entry and online form filling. These services cover inbound and outbound call center projects, and are tailored to support various client needs, including operational efficiency and cost savings.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Data Entry & Data Processing
Industries Served
The company serves clients in banking, financial services, retail, and e-commerce. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring a seamless integration of operations.
Unique Stregths
Delta BPO Solutions is known for its consultant-driven business model, offering clients tailored solutions that maximize efficiency and return on investment. Its approach includes ongoing support and guidance for franchisees, which helps deliver consistency and growth at scale.
Delivery Footprint
Headquartered in New Delhi, India, the company operates using an offshore delivery model. It serves clients across the globe, with teams working remotely to meet diverse client needs and ensure high-quality service delivery.
Certifications
No items found.
Verticals
Banking & Financial Services
Retail & e-Commerce
Clients
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What's the main service provided by
Delta BPO
?
Delta BPO specializes in providing customer experience and contact center solutions, complemented by services such as inbound customer support, outbound telesales and retention, as well as data entry and data processing. This comprehensive service portfolio is designed to cater to the diverse needs of clients, enhancing their operational efficiency and delivering cost-effective solutions.
What additional services does
Delta BPO
provide?
When was
Delta BPO
founded?
Delta BPO was established in 2010, marking over 14 years in the customer experience and contact center industry. Since its founding, the company has grown to offer specialized services that align with the evolving needs of its clients across various industries.
What industry verticals does
Delta BPO
serve?
Delta BPO serves a range of industries, specifically focusing on Banking & Financial Services, as well as Retail & e-Commerce. This targeted approach enables the company to deliver tailored solutions that meet the specific demands and standards of these sectors.
What delivery model does
Delta BPO
offer?
Delta BPO operates using an offshore delivery model, which means that services are provided from a location outside the client's country. This approach allows the company to offer cost-effective solutions while maintaining high-quality service delivery. By leveraging remote teams, Delta BPO can effectively support clients worldwide, ensuring flexibility and responsiveness to their needs.
How many employees and/or seats does
Delta BPO
have?
Delta BPO has a small team of between 1 to 10 employees. This compact workforce allows for a focused and personalized approach to client services, enabling the company to maintain close relationships with its clients and deliver customized solutions effectively.
Can
Delta BPO
be considered a good service provider for startups?
Delta BPO can be a valuable service provider for startups, especially those in the banking, financial services, retail, and e-commerce sectors. With its comprehensive range of customer experience and contact center services, the company is well-equipped to support startups in establishing efficient operations while managing costs. The consultant-driven approach also provides startups with the necessary guidance to navigate their initial challenges effectively.
Can
Delta BPO
be considered a good service provider for SMBs?
Delta BPO is particularly well-suited for small and medium businesses looking for flexible and scalable support. The company's tailored solutions focus on enhancing operational efficiency and ensuring cost-effectiveness, which are critical for SMBs aiming for growth. Additionally, the ongoing support and guidance provided can help these businesses navigate their expansion journey with confidence.
Can
Delta BPO
be considered a good service provider for enterprises?
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