Deducto
Customer Experience and Contact Center
Deducto is a nearshore outsourcing firm that provides customer experience and contact center services for retail and technology sectors, known for its skilled bilingual workforce from Colombia.
Size
1-10
Private
Mission
To deliver unique social gaming experiences through innovative design and community engagement.
About
Deducto offers customer experience and contact center services along with back-office operations and sales support for clients in retail and technology. The company operates using a nearshore model and supports American businesses.
It is recognized for its cost-effective solutions, with services starting as low as $7 USD per hour, and a commitment to delivering quality customer interactions through a skilled team.
Services
Deducto provides customer experience and contact center services supported by back-office operations and sales support. These services include inbound customer support, outbound telesales, email support, technical support, and data entry. Each solution is tailored to meet the specific needs of clients, ensuring efficient and effective service delivery.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Email Support
Technical Support (Tier 1/2)
Data Entry & Data Processing
Lead Research & List Building
Industries Served
The company serves clients in retail and technology sectors. It has experience supporting small to medium businesses with services aligned to their operational requirements, ensuring seamless integration with existing processes.
Unique Stregths
Deducto is known for its bilingual workforce, offering clients the advantage of fluent English and Spanish speakers. Its operational model emphasizes flexibility and scalability, allowing for rapid adjustments to meet client demands and seasonal fluctuations.
Delivery Footprint
Headquartered in Colombia, the company operates using a nearshore delivery model. It serves clients across the United States, with teams working remotely to ensure effective collaboration during overlapping business hours.
Certifications
No items found.
Verticals
Retail & e-Commerce
Technology & SaaS
Clients
No items found.
What's the main service provided by
Deducto
?
Deducto specializes in delivering exceptional customer experience and contact center solutions. Their offerings include a range of services such as inbound customer support, outbound telesales and retention efforts, email assistance, and technical support at both Tier 1 and Tier 2 levels. Additionally, they provide data entry and processing, as well as lead research and list building, ensuring that they can cater to the diverse needs of their clients effectively.
What additional services does
Deducto
provide?
In addition to their core offerings in customer experience and contact center services, Deducto also provides valuable back-office operations and sales support services. This extended portfolio enhances their ability to support clients comprehensively, ensuring seamless integration of various operational functions.
When was
Deducto
founded?
Founded in 2024, Deducto is a newly established company that has quickly positioned itself in the market. Despite being in operation for a short time, it has already begun to make a name for itself in the customer service and contact center industry.
What industry verticals does
Deducto
serve?
Deducto focuses on serving clients primarily in the Retail & e-Commerce and Technology & SaaS sectors. This targeted approach allows them to tailor their services to meet the unique requirements of businesses within these dynamic industries.
What delivery model does
Deducto
offer?
Deducto employs both nearshore and offshore delivery models. Nearshore refers to providing services from a nearby country, which allows for greater cultural alignment and easier communication with clients, particularly in the United States. Offshore services involve support from locations outside the client's home country, which can offer cost advantages while maintaining quality service.
How many employees and/or seats does
Deducto
have?
Deducto operates with a small team, consisting of between 1 to 10 employees. This compact workforce allows for a personalized approach to client service, fostering strong relationships and tailored solutions.
Can
Deducto
be considered a good service provider for startups?
While Deducto is a new player in the industry, its dedicated approach to customer experience makes it a potential partner for startups. The company's focus on tailored services and flexibility can help fledgling businesses establish a solid customer support foundation. However, startups may want to consider their specific needs and the scale of support required as they grow.
Can
Deducto
be considered a good service provider for SMBs?
Deducto is particularly well-suited for small and medium businesses (SMBs). Their flexible service offerings and commitment to scalability allow SMBs to adjust their support levels according to changing needs and growth trajectories. With a focus on providing cost-effective solutions, Deducto can assist SMBs in enhancing their customer interactions without straining their budgets.
Can
Deducto
be considered a good service provider for enterprises?
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