DDM Interaction Agency
Customer Experience and Contact Center
DDM is an established BPO provider that delivers omnichannel contact center services for various sectors, known for its extensive experience and commitment to quality customer engagement.
Size
51-200
Private
Mission
To provide tailored, quality-driven solutions that align with clients’ business goals and customer expectations.
About
DDM offers omnichannel contact center services along with telemarketing and customer support for clients in retail, financial services, telecommunications, and insurance. The company operates using an onshore model and supports clients primarily in Latin America.
It is recognized for its customized communication solutions, with a strong focus on compliance and data security, ensuring high-quality results for every client engagement.
Services
DDM provides omnichannel contact center services supported by telemarketing and customer service solutions. These services include inbound customer support, outbound telesales, and sales coaching, delivered across various communication channels. Each solution is tailored to enhance customer engagement and meet specific client needs.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Sales Enablement Content
Customer & Marketing Analytics
Quality Assurance & Monitoring
Industries Served
The company serves clients in retail, financial services, telecommunications, and insurance. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring effective communication and customer relationship management.
Unique Stregths
DDM is known for its extensive expertise in consumer relationship management, offering clients customized teams and advanced analytics. Its approach includes compliance with industry standards such as COPC and ISO, which help deliver consistent quality and security at scale.
Delivery Footprint
Headquartered in Buenos Aires, Argentina, the company operates using an onshore delivery model. It serves clients across more than 15 countries in Latin America, with teams working in a hybrid environment to meet diverse client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Banking & Financial Services
Telecommunications & Media
Insurance
Clients
No items found.
What's the main service provided by
DDM Interaction Agency
?
DDM Interaction Agency specializes in providing customer experience and contact center solutions. Their offerings include inbound customer support, outbound telesales and retention services, sales enablement content, customer and marketing analytics, as well as quality assurance and monitoring. This comprehensive range of services is designed to enhance customer interactions and meet diverse client needs across various communication channels.
What additional services does
DDM Interaction Agency
provide?
When was
DDM Interaction Agency
founded?
Established in 1993, DDM Interaction Agency has been in operation for over 30 years. This extensive history reflects their experience and ongoing commitment to delivering quality-driven solutions in the customer service sector.
What industry verticals does
DDM Interaction Agency
serve?
DDM Interaction Agency serves a diverse range of industries, specifically focusing on Retail & e-Commerce, Banking & Financial Services, Telecommunications & Media, and Insurance. This sector-specific expertise allows them to tailor their services to meet the unique demands of each industry.
What delivery model does
DDM Interaction Agency
offer?
DDM Interaction Agency implements an onshore delivery model, meaning that their services are provided from their headquarters in Buenos Aires, Argentina. This approach ensures that they can maintain high standards of quality and compliance while fostering close communication and collaboration with clients throughout Latin America.
How many employees and/or seats does
DDM Interaction Agency
have?
DDM Interaction Agency has a workforce ranging between 51 to 200 employees. This size allows them to offer personalized services while maintaining the capacity to scale their operations effectively to meet client demands.
Can
DDM Interaction Agency
be considered a good service provider for startups?
While DDM Interaction Agency has a robust service portfolio and a solid track record, they may be more suited to established businesses rather than startups. Startups often require more flexible and cost-effective solutions, which may not align perfectly with DDM's established service structure and operational scale.
Can
DDM Interaction Agency
be considered a good service provider for SMBs?
DDM Interaction Agency is well-positioned to support small and medium-sized businesses (SMBs) given their range of customer engagement services and their onshore delivery model. Their experience in various industries and ability to tailor solutions could provide the necessary support for SMBs aiming to grow and enhance their customer interactions.
Can
DDM Interaction Agency
be considered a good service provider for enterprises?
For enterprises and large companies, DDM Interaction Agency offers a reliable option due to their extensive experience and compliance with industry standards such as COPC and ISO. Their established operational model, coupled with a focus on data security and quality assurance, makes them a capable partner for large organizations seeking sophisticated customer engagement solutions.
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