DDM
Customer Experience and Contact Center
DDM is an innovative BPO provider that provides customer experience and contact center services for retail, e-commerce, and banking sectors, known for its extensive expertise and commitment to quality.
Size
201-500
Private
50m-100m
Mission
About
DDM offers customer experience and contact center services along with omnichannel communication and sales coaching for clients in retail, e-commerce, and banking. The company operates using an onshore model and supports both national and international clients.
It is recognized for its innovative CRM solutions and rigorous data security practices, with a specialized team dedicated to achieving client goals through tailored training and coaching.
Services
DDM provides customer experience and contact center services, supported by omnichannel communication and sales coaching. These services include inbound customer support, outbound telesales, and customer behavior analysis, tailored to support businesses in enhancing customer engagement and optimizing sales strategies.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Sales Chat & Live Demonstrations
Customer & Marketing Analytics
Voice-of-Customer (VOC) Analytics
Sales Enablement Content
Upsell / Cross-sell Campaigns
Industries Served
The company serves clients in retail, e-commerce, and banking. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring effective communication and customer relationship management.
Unique Stregths
DDM is known for its extensive expertise in consumer relationship management and innovative CRM technology, offering clients a comprehensive suite of services. Its approach includes tailored training and coaching, rigorous data security measures, and a focus on delivering quality results that enhance customer experiences.
Delivery Footprint
Headquartered in Buenos Aires, Argentina, the company operates using an onshore delivery model. It serves clients across national and international markets, with teams dedicated to providing customized communication solutions that meet diverse client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Banking & Financial Services
Clients
No items found.
What's the main service provided by
DDM
?
DDM specializes in delivering exceptional customer experience and contact center solutions. Their primary offerings encompass inbound customer support and outbound telesales, along with comprehensive services like sales chat and live demonstrations. The company also excels in customer and marketing analytics, voice-of-customer (VOC) analytics, and sales enablement content, providing a robust framework to enhance customer engagement and drive sales growth.
What additional services does
DDM
provide?
When was
DDM
founded?
Founded in 1993, DDM has established itself as a significant player in the BPO industry. With over 30 years of experience, the company has continually evolved to meet the changing needs of its clients and the market, demonstrating resilience and adaptability through its extensive range of services.
What industry verticals does
DDM
serve?
DDM primarily serves clients across the retail & e-commerce and banking & financial services sectors. This focus allows them to tailor their services to meet the specific needs and challenges of these industries, ensuring effective customer interactions and relationship management.
What delivery model does
DDM
offer?
DDM operates using an onshore delivery model, which means that their services are provided from within the same country as their clients. This approach allows for better communication, cultural alignment, and a more personalized service experience, as the teams are well-versed in the local market dynamics and customer expectations.
How many employees and/or seats does
DDM
have?
DDM employs between 201 and 500 individuals, indicating a robust workforce capable of handling a diverse range of client needs. This size allows the company to maintain a balance between personalized service and the scalability required to manage larger projects effectively.
Can
DDM
be considered a good service provider for startups?
While DDM's experience and comprehensive service offerings make them a viable option for startups, their focus on customer experience in specific industries may mean they are best suited for those in retail, e-commerce, or banking. Startups looking for tailored customer engagement solutions may find value in DDM's innovative approach and onshore delivery model, although they should consider whether the company's scale aligns with their immediate needs for flexibility and cost efficiency.
Can
DDM
be considered a good service provider for SMBs?
DDM is well-positioned to support small and medium businesses with its extensive service portfolio and scalable solutions. Their experience across critical sectors like retail and banking enables them to offer customized strategies that can help SMBs enhance customer engagement and optimize sales efforts. This flexibility and focus on tailored support make DDM a strong candidate for SMBs seeking to grow and adapt in competitive markets.
Can
DDM
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.