DDC Outsourcing Solutions
Customer Experience and Contact Center
DDC Outsourcing Solutions (DDCOS) is a global business process management company that provides customer experience and contact center services for industries such as telecommunications, healthcare, and finance, known for its innovative use of AI and technology.
Size
Private
Mission
To shift focus from operational continuity to uncovering new opportunities through human expertise and innovative technology.
About
DDC Outsourcing Solutions (DDCOS) offers customer experience and contact center services along with data management and back-office operations for clients in telecommunications, healthcare, and finance. The company operates using a multi-location delivery model and supports global clients across various industries.
It is recognized for its client-centric approach, with a strong emphasis on quality assurance and innovative technology that drives exceptional business outcomes.
Services
DDC Outsourcing Solutions (DDCOS) provides customer experience and contact center services, supported by data management and analytics, as well as back-office operations. These services include inbound customer support, technical support, and data processing, tailored to enhance operational efficiency and customer satisfaction.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Data Entry & Data Processing
Claims Processing
Billing & Invoicing
Procure-to-Pay (P2P)
Order-to-Cash (O2C)
General Ledger & Reconciliation
Accounts Payable
Accounts Receivable
Payroll Accounting
Financial Planning & Analysis (FP&A)
Market & Competitive Intelligence
Business & Financial Research
Descriptive & Diagnostic Analytics
Predictive Modelling
Data Engineering & ETL
Customer & Marketing Analytics
Process Assessment & Transition Management
Automation & RPA Enablement
Industries Served
The company serves clients in telecommunications, healthcare, finance, retail, and utilities. It has experience supporting diverse organizations with services aligned to industry-specific requirements and technology platforms, ensuring comprehensive solutions that meet unique client needs.
Unique Stregths
DDC Outsourcing Solutions is known for its commitment to quality and innovation, offering clients a people-driven approach combined with advanced technology. Its operational practices include a strong focus on accountability and project completion, which help deliver consistent results at scale.
Delivery Footprint
Headquartered in Worksop, Nottinghamshire, UK, the company operates using a multi-location delivery model. It serves clients across various geographies, with teams working in onshore, nearshore, and offshore environments depending on client needs.
Certifications
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Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Retail & e-Commerce
Telecommunications & Media
Energy & Utilities
Travel Hospitality & Leisure
Logistics Transport & Supply-Chain
Clients
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What's the main service provided by
DDC Outsourcing Solutions
?
DDC Outsourcing Solutions specializes in providing a comprehensive range of customer experience and contact center services. Their offerings extend to inbound customer support and technical support at both Tier 1 and Tier 2 levels. Additionally, they excel in data processing and management, which includes services like claims processing, billing and invoicing, and various financial operations such as accounts payable and receivable. This diverse portfolio is designed to enhance operational efficiency and improve overall customer satisfaction.
What additional services does
DDC Outsourcing Solutions
provide?
In addition to their primary offerings, DDC Outsourcing Solutions provides an array of back-office operations, finance and accounting services, and advanced analytics. Their capabilities encompass areas such as payroll accounting, financial planning and analysis, and various data engineering services. This extended service portfolio underscores their commitment to delivering comprehensive solutions that address a wide range of business needs.
When was
DDC Outsourcing Solutions
founded?
Founded in 1987, DDC Outsourcing Solutions has been in operation for over 36 years. Since its inception, the company has evolved significantly, establishing itself as a key player in the outsourcing sector, particularly in customer experience and back-office solutions.
What industry verticals does
DDC Outsourcing Solutions
serve?
DDC Outsourcing Solutions serves a variety of industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Retail & e-Commerce, Telecommunications & Media, Energy & Utilities, Logistics, Transport & Supply-Chain, Travel, Hospitality & Leisure. This broad industry focus allows them to cater to the unique needs and challenges of diverse sectors.
What delivery model does
DDC Outsourcing Solutions
offer?
DDC Outsourcing Solutions utilizes a multi-location delivery model that includes onshore, nearshore, and offshore services. Onshore refers to operations conducted within the same country as the client, nearshore involves services from neighboring countries, and offshore denotes operations conducted from distant countries. This flexible approach enables them to tailor their services to meet client needs effectively, regardless of location.
How many employees and/or seats does
DDC Outsourcing Solutions
have?
Can
DDC Outsourcing Solutions
be considered a good service provider for startups?
DDC Outsourcing Solutions could be a suitable service provider for startups, particularly those in the telecommunications, healthcare, and finance sectors. Their extensive experience and diverse service offerings enable them to support new businesses in establishing efficient operational processes. However, startups should consider their specific needs and budget constraints, as DDC's capabilities might be more advantageous for companies with a moderate level of operational complexity.
Can
DDC Outsourcing Solutions
be considered a good service provider for SMBs?
For small and medium businesses (SMBs), DDC Outsourcing Solutions presents a reliable partnership option. Their scalable service offerings are designed to grow alongside the businesses they support, ensuring flexibility and adaptability in operations. By leveraging advanced technology and a focus on quality, DDC can help SMBs enhance their customer experiences and streamline back-office processes, promoting sustainable growth.
Can
DDC Outsourcing Solutions
be considered a good service provider for enterprises?
DDC Outsourcing Solutions is well-positioned to serve enterprises and large companies due to their extensive service portfolio and proven track record in delivering complex solutions. Their multi-location delivery model allows for robust scalability and reliability, making them an attractive option for organizations seeking sophisticated outsourcing capabilities. Additionally, their commitment to quality assurance and innovative technology ensures that they can meet the rigorous demands of larger clients.
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