Ddc Os
Customer Experience and Contact Center
The DDC Group is a Business Process Management (BPM) company that provides customer experience solutions for logistics and various other industries, known for its integration of advanced technology and deep domain expertise.
Size
51-200
Private
over-1b
Mission
To drive exceptional business outcomes through a unique combination of deep domain expertise and advanced technology.
About
The DDC Group offers customer experience solutions along with back-office operations and IT infrastructure services for clients in shipping, logistics, energy, finance, and retail. The company operates using a multi-shore delivery model and supports clients globally.
It is recognized for its commitment to operational excellence, leveraging data, analytics, and technology to drive exceptional business outcomes.
Services
The DDC Group provides customer experience solutions supported by back-office operations and IT infrastructure services. These services include technical support, customer and marketing analytics, and automation enablement, tailored to support various client needs across industries.
Capabilities
Technical Support (Tier 1/2)
CX Consulting & Journey Mapping
Customer & Marketing Analytics
Automation & RPA Enablement
Process Assessment & Transition Management
Industries Served
The company serves clients in shipping and logistics, energy and utilities, banking and finance, and retail. It has experience supporting businesses with services aligned to industry-specific requirements, leveraging advanced technology and data insights.
Unique Stregths
The DDC Group is known for its innovative approach, offering clients a unique combination of deep domain expertise and advanced technology. Its operational style is described as global but nimble, ensuring flexibility and responsiveness to client needs.
Delivery Footprint
Headquartered in an undisclosed location, the company operates using a multi-shore delivery model. It serves clients across various geographies, with teams working in remote and hybrid environments depending on client requirements.
Certifications
ISO/IEC 27001:2013
Verticals
Logistics Transport & Supply-Chain
Clients
No items found.
What's the main service provided by
Ddc Os
?
Ddc Os specializes in delivering customer experience solutions, primarily through its contact center operations. In addition to this core service, the company also provides a range of sub-services including technical support at both Tier 1 and Tier 2 levels, customer experience consulting, journey mapping, customer and marketing analytics, automation and robotic process automation (RPA) enablement, as well as process assessment and transition management. This comprehensive service suite is designed to meet diverse client needs across various industries.
What additional services does
Ddc Os
provide?
In addition to its main services, Debt In offers back-office operations that further enhance its service portfolio. This capability supports various administrative and operational tasks, allowing clients to streamline processes and focus on their core business functions.
When was
Ddc Os
founded?
Ddc Os was established in 1989, making it a well-established player in the business process outsourcing sector with over 34 years of experience. Since its founding, the company has evolved and expanded its service offerings to adapt to changing market demands and client needs.
What industry verticals does
Ddc Os
serve?
Ddc Os serves a diverse range of industries, focusing primarily on logistics, transport, and supply-chain sectors. Their expertise in these verticals allows them to tailor their services to meet the specific requirements of businesses operating within these fields.
What delivery model does
Ddc Os
offer?
Ddc Os utilizes a multi-shore delivery model, offering services through various methods including onshore, nearshore, offshore, and hybrid arrangements. Onshore refers to providing services within the same country as the client, nearshore involves locations in neighboring countries, offshore means services are delivered from distant countries, and hybrid combines these approaches. This flexibility in delivery methods enables the company to effectively cater to the unique needs of its clients, regardless of their geographic location.
How many employees and/or seats does
Ddc Os
have?
Ddc Os has a workforce of between 51 and 200 employees, positioning the company as a mid-sized enterprise. This size allows them to maintain a balance between personalized service and the capacity to handle substantial client demands.
Can
Ddc Os
be considered a good service provider for startups?
Can
Ddc Os
be considered a good service provider for SMBs?
Can
Ddc Os
be considered a good service provider for enterprises?
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