Ddc Mls
Customer Experience and Contact Center
MLS.com is an independently owned real estate portal that provides customer experience and contact center solutions for retail and e-commerce, known for its extensive database of properties and professional real estate connections.
Size
1-10
Private
10m-50m
Mission
To facilitate seamless real estate transactions by connecting buyers and sellers through a vast network of licensed real estate agents and brokers.
About
MLS.com offers customer experience and contact center solutions along with sales and lead-generation services for clients in retail and e-commerce. The company operates using an onshore, nearshore, and offshore delivery model and supports a wide range of clients across the United States.
It is recognized for its comprehensive real estate listings and partnerships with licensed professionals, ensuring efficient transactions and access to a vast network of real estate agents.
Services
MLS.com provides customer experience and contact center solutions supported by sales and lead-generation services and specific offerings such as inbound customer support, outbound telesales and retention, and quality assurance and monitoring. These services cover various channels and are tailored to support seamless real estate transactions and customer engagement.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Quality Assurance & Monitoring
Recruitment Process Outsourcing (RPO)
Market & Competitive Intelligence
Industries Served
The company serves clients in retail and e-commerce. It has experience supporting real estate buyers, sellers, and investors with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
MLS.com is known for its extensive database of properties and connections with licensed real estate professionals, offering clients a centralized platform for diverse property options. Its approach includes continuous improvement and innovation in customer experience strategies, which help deliver consistent service at scale.
Delivery Footprint
Headquartered in the United States, the company operates using an onshore, nearshore, and offshore delivery model. It serves clients across various regions, with teams working in remote environments depending on client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Clients
Defense Health Agency (DHA)
What's the main service provided by
Ddc Mls
?
Ddc Mls specializes in providing customer experience and contact center solutions, with a strong emphasis on facilitating effective sales and lead generation. Their offerings include inbound customer support, outbound telesales and retention, as well as quality assurance and monitoring. This comprehensive service suite is designed to enhance customer engagement and ensure smooth real estate transactions for their clients.
What additional services does
Ddc Mls
provide?
In addition to its main offerings in customer experience, Ddc Os also provides IT infrastructure and managed services. This expansion into technology services enhances their ability to support clients comprehensively, ensuring that both customer interactions and back-end operations are efficiently managed.
When was
Ddc Mls
founded?
What industry verticals does
Ddc Mls
serve?
Ddc Mls focuses primarily on the Retail & e-Commerce sectors. They cater to the specific needs of clients within these industries, ensuring that their services align with the unique requirements of real estate buyers, sellers, and investors.
What delivery model does
Ddc Mls
offer?
Ddc Mls employs an onshore, nearshore, and offshore delivery model to provide flexible service options. Onshore refers to services delivered from the same country as the client, nearshore indicates services provided from a neighboring country, and offshore involves delivering services from a distant location. This approach allows Ddc Mls to adapt to the diverse needs of their clients and ensures efficient service delivery across different regions.
How many employees and/or seats does
Ddc Mls
have?
Ddc Mls has a small workforce, comprising between 1 to 10 employees. This small team size allows for a more personalized approach and agility in service delivery, catering specifically to the needs of their clients.
Can
Ddc Mls
be considered a good service provider for startups?
Ddc Mls may not be the ideal service provider for startups due to its limited employee count and relatively niche focus on real estate-related services. Startups typically require more scalable solutions and a broader range of services to accommodate rapid growth and varying operational demands. However, if a startup is specifically in the real estate sector and seeks personalized customer experience solutions, Ddc Mls could offer valuable support.
Can
Ddc Mls
be considered a good service provider for SMBs?
Ddc Mls presents a promising option for small and medium businesses, particularly those in the retail and e-commerce space. Their tailored customer experience and contact center solutions are designed to facilitate effective engagement with customers, which is crucial for the growth of SMBs. Additionally, the company's flexible delivery model allows for scalability, making it easier for SMBs to adapt to changing market conditions and customer needs.
Can
Ddc Mls
be considered a good service provider for enterprises?
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