DDC FPO specializes in back-office operations, offering a comprehensive suite of services designed to enhance operational efficiency and customer experience. Their service portfolio includes billing and invoicing, data entry and processing, order management and fulfillment, procurement administration, inventory management support, and custom application development. Additionally, they provide application support and maintenance, customer and marketing analytics, as well as tier 1 and tier 2 technical support, including multilingual support to cater to diverse client needs.

Established in 1989, DDC FPO has built a strong foundation over the past 35 years. Since its inception, the company has evolved significantly, gaining extensive industry expertise and a robust reputation in the back-office operations and IT outsourcing sectors.

DDC FPO primarily serves the Logistics, Transport & Supply-Chain sectors. They focus on providing tailored solutions for clients in transportation and logistics, specifically addressing the unique challenges faced by freight carriers and customs brokerage operations.

DDC FPO employs a flexible delivery model that includes both nearshore and offshore capabilities. Nearshore services are provided from locations in Latin America, while offshore support is managed through hubs in the Asia-Pacific region. This global delivery approach allows the company to efficiently serve clients across North America, the UK, Europe, and Asia-Pacific, ensuring high-quality service and operational adaptability.

DDC FPO has a workforce ranging between 1,000 to 5,000 employees. This substantial team size enables the company to handle a variety of projects and maintain a high standard of service delivery across its operations.

DDC FPO is well-equipped to support small and medium-sized businesses (SMBs) due to its scalable service offerings and extensive experience in the logistics sector. Their back-office operations and IT solutions are designed to enhance operational efficiency, allowing SMBs to focus on growth and customer relationships without the burden of managing extensive administrative tasks. The company's flexible delivery model further ensures that SMBs can access tailored solutions that meet their specific needs.

With its significant market presence and comprehensive service offerings, DDC FPO is a reliable partner for enterprises and large corporations. The company’s experience in processing a considerable volume of U.S. LTL bills gives it a competitive edge, making it a suitable choice for firms looking for sophisticated back-office and IT outsourcing solutions. Their global delivery model and advanced technology integrations provide the scalability and reliability that large organizations require to streamline operations and enhance service delivery.