DCV Data Communication
IT Infrastructure and Managed Services
DCV JSC is a professional IT services and BPO company that provides IT infrastructure and managed services for Telecommunications & Media and Technology & SaaS, known for its commitment to innovation and high-quality service delivery.
Size
11-50
Public
10m-50m
Mission
To provide a high-class service that meets customer needs quickly and efficiently, with a strong focus on innovation and technology to add value.
About
DCV JSC offers IT infrastructure and managed services along with customer experience and contact center, back-office operations, and software engineering for clients in Telecommunications & Media and Technology & SaaS. The company operates using an offshore model and supports both domestic and international enterprises.
It is recognized for its excellence in IT outsourcing, having received the prestigious SAO KHUE Award in 2016, with a dedicated team that ensures effective and efficient service delivery.
Services
DCV JSC provides IT infrastructure and managed services supported by customer experience and contact center, back-office operations, and software engineering. These services cover various channels and are tailored to support business functions such as operational efficiency and customer engagement.
Capabilities
Technical Support (Tier 1/2)
Customer & Marketing Analytics
Campaign Management
Content Creation & Localisation
Social Media Management
SEO & Website Optimisation
Media Planning & Buying
Industries Served
The company serves clients in Telecommunications & Media and Technology & SaaS. It has experience supporting multinational corporations with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
DCV JSC is known for its strong emphasis on quick and effective customer service, offering clients reliable internet-based business solutions. Its approach includes ongoing staff training and a commitment to innovation, which help deliver consistent quality at scale.
Delivery Footprint
Headquartered in Vietnam, the company operates using an offshore delivery model. It serves clients across all 63 provinces and towns in Vietnam and expands its services internationally, with teams working in remote environments depending on client needs.
Certifications
ISO 9001:2015
ISO/IEC 27001:2013
Verticals
Telecommunications & Media
Technology & SaaS
Clients
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What's the main service provided by
DCV Data Communication
?
DCV Data Communication specializes in IT infrastructure and managed services. Their offerings include a variety of support services such as technical support at Tier 1 and Tier 2 levels, customer and marketing analytics, campaign management, content creation and localization, social media management, SEO and website optimization, as well as media planning and buying. This comprehensive suite of services is designed to enhance operational efficiency and customer engagement for their clients.
What additional services does
DCV Data Communication
provide?
In addition to their main offerings, DCV Data Communication provides a diverse range of other services including customer experience and contact center solutions, back-office operations, as well as software engineering and product development. This extended service portfolio enables them to address a wide array of business functions and support comprehensive operational strategies for their clients.
When was
DCV Data Communication
founded?
DCV Data Communication was established in 2013, marking over a decade of dedicated service in the BPO sector. Since its inception, the company has steadily grown and adapted to meet the evolving needs of its clients in the technology and telecommunications industries.
What industry verticals does
DCV Data Communication
serve?
DCV Data Communication primarily serves clients in the Telecommunications & Media and Technology & SaaS sectors. Their expertise in these industries allows them to tailor services that align with the specific requirements and technological advancements of their clients.
What delivery model does
DCV Data Communication
offer?
DCV Data Communication adopts an offshore delivery model, which means they provide services from a location outside their clients' primary markets. This approach enables them to offer cost-effective solutions while maintaining high-quality service delivery, leveraging a skilled workforce based in Vietnam to support both domestic and international enterprises.
How many employees and/or seats does
DCV Data Communication
have?
DCV Data Communication employs a workforce ranging from 11 to 50 individuals. This size allows for a close-knit team that can deliver personalized service while being agile enough to adapt to client needs and market changes.
Can
DCV Data Communication
be considered a good service provider for startups?
DCV Data Communication can be a suitable service provider for startups looking for flexible solutions in IT infrastructure and managed services. With a focus on innovation and technology, they can help nascent companies establish robust operational frameworks. Their experience in managing diverse service offerings can enable startups to scale efficiently as they grow.
Can
DCV Data Communication
be considered a good service provider for SMBs?
For small and medium-sized businesses, DCV Data Communication presents a promising partnership opportunity. Their scalable services and commitment to customer engagement allow SMBs to enhance operational efficiency while benefiting from expert support in areas like technical assistance and customer analytics. This flexibility can help these businesses navigate growth challenges effectively.
Can
DCV Data Communication
be considered a good service provider for enterprises?
DCV Data Communication stands out as a strong service provider for enterprises and large companies. With their offshore delivery model, extensive service portfolio, and certifications like ISO 9001:2015 and ISO/IEC 27001:2013, they demonstrate a commitment to quality and reliability. Their recognition through the SAO KHUE Award also underscores their capability to meet the sophisticated demands of larger organizations.
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