DCI Outsourcing
Back-Office Operations
DCI Outsourcing is a BPO company that provides back-office operations for financial services, healthcare, and telecommunications, known for its 16 years of experience in enhancing client satisfaction and retention.
Size
11-50
Private
Mission
To achieve exceptional customer satisfaction and retention.
About
DCI Outsourcing offers back-office operations along with appointment setting, chat support, and lead generation services for clients in financial services, healthcare, and telecommunications. The company operates using an offshore model and supports small and medium-sized businesses globally.
It is recognized for its commitment to client satisfaction, with trained personnel dedicated to helping businesses grow and succeed.
Services
DCI Outsourcing provides back-office operations supported by accounting, appointment setting, and chat support services. These services cover essential business functions and are tailored to support the growth and operational efficiency of small and medium-sized enterprises.
Capabilities
Appointment Setting
Technical Support (Tier 1/2)
Email Support
Lead Research & List Building
Sales Enablement Content
Web Development
Industries Served
The company serves clients in financial services, healthcare, and telecommunications. It has experience supporting small and medium-sized businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
DCI Outsourcing is known for its focus on client satisfaction and retention, offering clients a dedicated team of trained professionals. Its approach includes personalized service and a commitment to understanding each client's unique needs, which helps deliver consistent results.
Delivery Footprint
Headquartered in an unspecified location, the company operates using an offshore delivery model. It serves clients across various regions, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Healthcare & Life Sciences
Telecommunications & Media
Government & Public Sector
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
DCI Outsourcing
?
DCI Outsourcing specializes in providing back-office operations, which encompass a variety of essential business processes. Their offerings include appointment setting, technical support at Tier 1 and Tier 2 levels, email support, lead research and list building, sales enablement content, and web development. This comprehensive range of services is designed to enhance operational efficiency and support the growth of their clients.
What additional services does
DCI Outsourcing
provide?
In addition to its main focus on back-office operations, DCI Outsourcing offers a variety of other services. These include customer experience and contact center support, finance and accounting services, as well as sales and lead-generation services. This extended portfolio enhances their ability to support clients across different business functions.
When was
DCI Outsourcing
founded?
DCI Outsourcing was established in 2007, marking the beginning of its journey in the business process outsourcing industry. As of 2024, the company has been in operation for 17 years, building a solid reputation for its dedication to client satisfaction and operational excellence.
What industry verticals does
DCI Outsourcing
serve?
The company serves a diverse array of industries, including Banking & Financial Services, Healthcare & Life Sciences, Telecommunications & Media, Travel, Hospitality & Leisure, and Government & Public Sector. This broad industry focus allows DCI Outsourcing to tailor its services to meet the specific needs of various sectors.
What delivery model does
DCI Outsourcing
offer?
DCI Outsourcing employs both offshore and nearshore delivery models to meet client demands. Offshore delivery typically involves services being provided from a distant country, while nearshore delivery means services are sourced from neighboring countries. This flexibility enables DCI Outsourcing to cater to a wide range of client requirements efficiently and effectively.
How many employees and/or seats does
DCI Outsourcing
have?
DCI Outsourcing has a workforce comprising between 11 and 50 employees. This size allows for a personalized approach to client service, enabling the company to maintain close relationships with its clients while delivering tailored solutions.
Can
DCI Outsourcing
be considered a good service provider for startups?
Can
DCI Outsourcing
be considered a good service provider for SMBs?
DCI Outsourcing is well-suited to serve small and medium-sized businesses (SMBs). With a targeted range of services and a commitment to client satisfaction, the company is equipped to provide tailored support that helps SMBs grow and thrive. Their expertise in various industries allows them to understand the unique challenges faced by these businesses and offer flexible solutions that align with their needs.
Can
DCI Outsourcing
be considered a good service provider for enterprises?
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