
DBOS
Back-Office Operations
Dynamic Business Outsourcing Solutions (DBOS) is an Australian-owned offshore staffing provider that provides back-office operations for banking and financial services, known for its personalized service and significant cost savings.
Size
51-200
Private
Mission
To ensure mutual success.
About
Dynamic Business Outsourcing Solutions (DBOS) offers back-office operations along with customer experience and contact center services for clients in banking and financial services. The company operates using an offshore model and supports Australian SMEs.
It is recognized for its personalized service, with potential cost savings of $20,000 to $40,000 per team member annually and a high client retention rate of 94%.
Services
Dynamic Business Outsourcing Solutions (DBOS) provides back-office operations supported by customer experience and contact center services. These services include document indexing, data entry, inbound customer support, and technical support, tailored to support the operational needs of small to medium enterprises.
Capabilities
Document Indexing & Digitisation
Data Entry & Data Processing
Customer & Marketing Analytics
Campaign Management
Content Creation & Localisation
Social Media Management
Technical Support (Tier 1/2)
Email Support
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients in banking and financial services. It has experience supporting SMEs with services aligned to industry-specific requirements and technology platforms such as HTML and PHP.
Unique Stregths
DBOS is known for its personalized service and flexibility, offering clients control over their intellectual property and processes. Its approach includes a collaborative recruitment process and no lock-in contracts, which help deliver tailored solutions that can scale according to client needs.
Delivery Footprint
Headquartered in Quezon City, Manila, the company operates using an offshore delivery model. It serves clients primarily in Australia, with teams working in remote environments to ensure seamless integration with client operations.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Clients
No items found.
What's the main service provided by
DBOS
?
DBOS specializes in back-office operations, providing a comprehensive range of services designed to enhance operational efficiency. Their offerings include document indexing, data entry and processing, customer and marketing analytics, campaign management, content creation and localization, social media management, as well as various forms of technical and email support. This extensive service suite enables businesses to find tailored solutions that meet their specific operational needs.
What additional services does
DBOS
provide?
In addition to back-office operations, DBOS offers a range of other services, including customer experience and contact center solutions, IT infrastructure and managed services, as well as marketing operations. This diverse service portfolio enhances their ability to support various aspects of business operations for their clients.
When was
DBOS
founded?
DBOS was established in 2015, marking nearly a decade of operation by 2024. Since its inception, the company has focused on delivering quality outsourcing solutions that cater to the unique requirements of its clients, particularly in the banking and financial services sectors.
What industry verticals does
DBOS
serve?
DBOS serves clients primarily in the Banking & Financial Services and Insurance industries. Their expertise in these verticals allows them to provide tailored solutions that align with industry standards and operational demands.
What delivery model does
DBOS
offer?
DBOS employs an offshore delivery model, which means their services are provided from a location outside of the client's country, in this case, the Philippines. This approach allows DBOS to leverage cost efficiencies while maintaining high-quality service standards. Offshore delivery enables seamless integration with the client’s operations, as teams are equipped to work remotely and collaboratively.
How many employees and/or seats does
DBOS
have?
DBOS has a workforce comprised of between 51 and 200 employees, indicating a small to medium-sized team. This size allows for personalized service and flexibility in operations, ensuring that client needs can be met effectively.
Can
DBOS
be considered a good service provider for startups?
While DBOS primarily caters to small and medium businesses, startups may also benefit from their services, particularly in terms of cost efficiency and flexibility. The company’s capability to provide tailored solutions can help startups establish their operational foundations without significant upfront investment in infrastructure. However, startups should assess their specific needs and whether DBOS’s service offerings align with their initial growth strategies.
Can
DBOS
be considered a good service provider for SMBs?
DBOS is well-suited for small and medium businesses, as they provide scalable solutions tailored to the unique needs of SMEs. Their personalized service approach and the flexibility inherent in their offerings allow these businesses to grow and adapt without being constrained by rigid contracts. Furthermore, the potential cost savings associated with outsourcing to DBOS can be particularly advantageous for SMBs looking to streamline operations while maintaining quality.
Can
DBOS
be considered a good service provider for enterprises?
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