Dazonn Assist
Customer Experience and Contact Center
Dazonn Assist is a leading BPO provider that offers customer experience and contact center services for various industries, known for its tailored digital solutions and 24/7 support.
Size
Public
Mission
To help businesses succeed through tailored digital solutions that enhance growth and create new opportunities for individuals.
About
Dazonn Assist offers customer experience and contact center services along with back-office operations for clients in healthcare, e-commerce, telecommunications, and more. The company operates using an offshore delivery model and supports businesses globally.
It is recognized for its commitment to client satisfaction, with a skilled team leveraging advanced technology to provide cost-effective and scalable solutions.
Services
Dazonn Assist provides customer experience and contact center services, supported by back-office operations and specific offerings such as inbound customer support, technical support, data entry, and claims processing. These services cover various channels and are tailored to support client needs across multiple industries.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Data Entry & Data Processing
Claims Processing
Billing & Invoicing
Appointment Setting
Recruitment Process Outsourcing (RPO)
Lead Research & List Building
Industries Served
The company serves clients in healthcare, e-commerce, telecommunications, real estate, education, travel, finance, and retail. It has experience supporting businesses with services aligned to industry-specific requirements, utilizing advanced communication tools for effective management.
Unique Stregths
Dazonn Assist is known for its customized outsourcing solutions that blend technical expertise with creativity, offering clients a multifaceted team focused on quality outcomes. Its approach includes understanding client environments and developing strategic plans, ensuring consistency and efficiency in service delivery.
Delivery Footprint
Headquartered in India, the company operates using an offshore delivery model. It serves clients across the globe, with teams available 24/7 to meet diverse customer needs, ensuring operational efficiency and enhanced customer experience.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Retail & e-Commerce
Telecommunications & Media
Real Estate & Property Management
Education & EdTech
Banking & Financial Services
Travel Hospitality & Leisure
Clients
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What's the main service provided by
Dazonn Assist
?
Dazonn Assist specializes in enhancing customer experience and providing contact center services. Their offerings encompass a wide range of solutions, including inbound customer support, technical support at both Tier 1 and Tier 2 levels, data entry and processing, claims processing, billing and invoicing, appointment setting, recruitment process outsourcing (RPO), and lead research and list building. This comprehensive suite of services is designed to meet the diverse needs of their clients across various sectors.
What additional services does
Dazonn Assist
provide?
In addition to their main services focused on customer experience and contact center operations, Dazonn Assist also offers back-office operations. This extended service capability allows them to provide comprehensive support to businesses, ensuring that they can handle both customer-facing and behind-the-scenes tasks efficiently.
When was
Dazonn Assist
founded?
What industry verticals does
Dazonn Assist
serve?
Dazonn Assist serves a variety of industries, focusing on sectors such as Healthcare & Life Sciences, Retail & e-Commerce, Telecommunications & Media, Real Estate & Property Management, Education & EdTech, Travel, Hospitality & Leisure, and Banking & Financial Services. Their experience in these industries allows them to tailor their services to meet specific client requirements effectively.
What delivery model does
Dazonn Assist
offer?
Dazonn Assist operates using an offshore delivery model, which means that their services are provided from locations outside of the client's country, allowing for cost-effective operations. This model enables them to tap into global talent and resources, ensuring they can support clients around the clock while maintaining high standards of service delivery.
How many employees and/or seats does
Dazonn Assist
have?
Can
Dazonn Assist
be considered a good service provider for startups?
Dazonn Assist can be a suitable service provider for startups looking to establish their customer support and operational foundations. Their diverse range of services and offshore delivery model allow startups to scale their operations without incurring prohibitive costs. Additionally, their commitment to tailored solutions means they can adapt their offerings to meet the unique challenges faced by new businesses.
Can
Dazonn Assist
be considered a good service provider for SMBs?
For small and medium businesses, Dazonn Assist presents a compelling option due to its scalable service offerings and expertise across various industries. Their ability to provide customized solutions helps SMBs enhance their operational efficiency while supporting growth. The flexibility of their services allows these businesses to adjust their engagement based on evolving needs, making Dazonn Assist a valuable partner in their journey.
Can
Dazonn Assist
be considered a good service provider for enterprises?
Dazonn Assist is well-positioned to serve enterprises and large companies, given their extensive range of services and operational capabilities. Their offshore delivery model ensures that they can maintain consistency and reliability in service delivery, which is critical for larger organizations. Furthermore, their experience across multiple industries allows them to offer sophisticated solutions that can meet the complex demands of enterprise-level clients.
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