Davero Dialog Gmbh
Shared-Services Transformation
davero dialog GmbH is a family-run outsourcing company that provides shared-services transformation for medium-sized enterprises, known for its tailored customer communication solutions.
Size
51-200
Private
Mission
About
davero dialog GmbH offers shared-services transformation along with customer experience and contact center services for clients in the German-speaking market. The company operates using an onshore and nearshore model and supports medium-sized enterprises across various industries.
It is recognized for its flexibility in team sizes, with the ability to scale from 2 to 200 employees, ensuring effective handling of complex customer service projects.
Services
davero dialog GmbH provides shared-services transformation supported by customer experience and contact center services. These services cover a wide range of customer interactions, including calls, emails, and document management, tailored to support the unique challenges faced by medium-sized enterprises.
Capabilities
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Industries Served
The company serves clients in various industries within the German-speaking market. It has experience supporting medium-sized businesses, from small manufacturers to large corporations, with services aligned to their specific requirements and operational needs.
Unique Stregths
davero dialog GmbH is known for its family-run approach and deep understanding of the Mittelstand, offering clients a personalized service experience. Its operational flexibility allows for tailored solutions that scale according to project demands, ensuring consistency and quality in service delivery.
Delivery Footprint
Headquartered in Erlangen, Germany, the company operates using an onshore and nearshore delivery model. It serves clients across Germany and surrounding regions, with teams that can adapt to remote or on-site environments based on client needs.
Certifications
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Verticals
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Clients
Department of Labor
Department of Treasury
What's the main service provided by
Davero Dialog Gmbh
?
Davero Dialog GmbH specializes in shared-services transformation, focusing on enhancing customer experience and providing contact center services tailored for the German-speaking market. Their offerings address a variety of customer interactions, including handling calls, managing emails, and overseeing document workflows, all designed to meet the distinct needs of medium-sized businesses across different sectors.
What additional services does
Davero Dialog Gmbh
provide?
In addition to their primary offerings, Daxx also provides back-office operations, analytics and data services, as well as AI and data services. This expanded service portfolio allows them to support clients with a variety of operational needs, enhancing overall efficiency and effectiveness in their business processes.
When was
Davero Dialog Gmbh
founded?
Davero Dialog GmbH was established in 1988, making it a well-established player in the business process outsourcing sector. With over 35 years of experience, the company has built a strong reputation for delivering quality services that cater to the evolving demands of its clients.
What industry verticals does
Davero Dialog Gmbh
serve?
What delivery model does
Davero Dialog Gmbh
offer?
Davero Dialog GmbH employs a combination of onshore and nearshore delivery models. This approach allows the company to provide services from within Germany as well as from neighboring regions, ensuring that they can meet client needs effectively. Onshore services involve operating from the client’s country, while nearshore services leverage nearby locations to harmonize quality and cost efficiency, facilitating easier communication and collaboration.
How many employees and/or seats does
Davero Dialog Gmbh
have?
Davero Dialog GmbH has a workforce ranging between 51 and 200 employees. This size allows the company to maintain a flexible and responsive team structure, scaling operations as required to address the specific demands of various projects.
Can
Davero Dialog Gmbh
be considered a good service provider for startups?
Can
Davero Dialog Gmbh
be considered a good service provider for SMBs?
Davero Dialog GmbH is an excellent service provider for small and medium-sized businesses. With its deep understanding of the Mittelstand, the company tailors its services to meet the unique challenges faced by these enterprises. Its operational flexibility ensures that solutions can be customized and scaled effectively, enabling SMBs to enhance their customer interactions and operational processes.
Can
Davero Dialog Gmbh
be considered a good service provider for enterprises?
While Davero Dialog GmbH predominantly serves medium-sized businesses, it is also capable of providing services to larger enterprises. The company’s operational flexibility, coupled with its extensive experience in managing complex customer service projects, positions it as a reliable partner for larger organizations seeking efficient and effective shared-services solutions.
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