Datamatics Rj Globus Solutions Inc
Customer Experience and Contact Center
Datamatics is a global Digital Technologies and Operations company that provides customer experience and contact center solutions for Banking, Financial Services, Insurance, Healthcare, Manufacturing, and Government sectors, known for its intelligent digital solutions and strong presence in the Philippines.
Size
5K-10K
Public
10m-50m
Mission
To enhance business efficiency for data-driven enterprises.
About
Datamatics offers customer experience and contact center solutions along with back-office operations and AI and data services for clients in Banking, Financial Services, Insurance, Healthcare, Manufacturing, and Government sectors. The company operates using an offshore delivery model and supports global enterprises.
It is recognized for its comprehensive digital technology offerings, with a commitment to enhancing business efficiency through intelligent solutions and a recent expansion in the Philippines market.
Services
Datamatics provides customer experience and contact center solutions supported by back-office operations and AI and data services. These services include inbound customer support, outbound telesales and retention, data entry and processing, voice-of-customer analytics, automation and RPA enablement, and business intelligence and dashboarding. Each solution is tailored to support the operational needs of data-driven businesses.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Data Entry & Data Processing
Voice-of-Customer (VOC) Analytics
Automation & RPA Enablement
Business Intelligence & Dashboarding
Industries Served
The company serves clients in Banking, Financial Services, Insurance, Healthcare, Manufacturing, and Government sectors. It has experience supporting various organizations with services aligned to industry-specific requirements and technology platforms such as Robotic Process Automation and Artificial Intelligence.
Unique Stregths
Datamatics is known for its commitment to enhancing productivity and customer experience through intelligent solutions, offering clients a robust operational framework. Its approach includes a strong focus on digital transformation and automation, which help deliver consistency and efficiency at scale.
Delivery Footprint
Headquartered globally, Datamatics operates using an offshore delivery model. It serves clients across multiple continents, with significant delivery centers in the Philippines, India, the US, and Europe, ensuring flexibility and scalability in its service offerings.
Certifications
EU GMP
DIN ISO 14001
Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Manufacturing & Industrial
Government & Public Sector
Clients
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What's the main service provided by
Datamatics Rj Globus Solutions Inc
?
Datamatics Rj Globus Solutions Inc specializes in enhancing customer experience and providing contact center solutions. Their offerings encompass a variety of sub-services including inbound customer support, outbound telesales and retention, data entry and processing, voice-of-customer analytics, automation and RPA enablement, as well as business intelligence and dashboarding. This comprehensive suite is designed to meet the diverse operational needs of data-driven enterprises.
What additional services does
Datamatics Rj Globus Solutions Inc
provide?
When was
Datamatics Rj Globus Solutions Inc
founded?
Founded in 1975, Datamatics Rj Globus Solutions Inc has been operating for nearly 49 years. Over this extensive period, the company has established a strong presence in the BPO industry, continually evolving and expanding its service offerings to meet the changing needs of its clients.
What industry verticals does
Datamatics Rj Globus Solutions Inc
serve?
Datamatics Rj Globus Solutions Inc serves a variety of sectors, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Manufacturing & Industrial, and Government & Public Sector. This diverse industry focus allows the company to tailor its services to meet the specific needs and challenges faced by various organizations.
What delivery model does
Datamatics Rj Globus Solutions Inc
offer?
Datamatics Rj Globus Solutions Inc employs an offshore delivery model, which means that they provide services from locations outside the client's country. This approach allows the company to tap into a global talent pool while offering cost-effective solutions. By leveraging offshore capabilities, Datamatics ensures scalability and flexibility in their service delivery, allowing them to support clients effectively across various regions.
How many employees and/or seats does
Datamatics Rj Globus Solutions Inc
have?
Datamatics Rj Globus Solutions Inc has a workforce ranging from 5,000 to 10,000 employees. This substantial size signifies a robust operational capacity, enabling the company to deliver extensive services and support to its diverse client base.
Can
Datamatics Rj Globus Solutions Inc
be considered a good service provider for startups?
Can
Datamatics Rj Globus Solutions Inc
be considered a good service provider for SMBs?
Datamatics Rj Globus Solutions Inc is well-positioned to support small and medium businesses (SMBs). With a scalable service model and a diverse range of offerings, the company can cater to the unique needs of SMBs looking to enhance their customer engagement and operational efficiency. Their extensive experience in various industries also provides SMBs with the confidence that they can deliver tailored solutions that foster growth.
Can
Datamatics Rj Globus Solutions Inc
be considered a good service provider for enterprises?
Datamatics Rj Globus Solutions Inc is an excellent service provider for enterprises and large companies. With a substantial workforce and a proven offshore delivery model, they can handle large-scale operations effectively. Their certifications, such as EU GMP and DIN ISO 14001, further underscore their commitment to quality and compliance, making them a reliable partner for enterprises seeking sophisticated BPO solutions.
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