Datamark Inc
Customer Experience and Contact Center
DATAMARK, Inc. is a pioneering BPO provider that delivers customer experience and contact center solutions for various industries, known for its innovative approach and global reach.
Size
1K-5K
Private
100m-1b
Mission
About
DATAMARK, Inc. offers customer experience and contact center solutions along with back-office operations and finance and accounting services for clients in healthcare, finance, government, and retail. The company operates using an onshore, nearshore, and offshore model and supports Fortune 500 companies and large enterprises globally.
It is recognized for its commitment to innovation, with a legacy of excellence underscored by the 2023 FinTech Solutions Award.
Services
DATAMARK, Inc. provides customer experience and contact center solutions supported by back-office operations and finance and accounting services. These services include inbound customer support, multilingual support, data entry, accounts payable, and document indexing. They are tailored to enhance operational efficiency and customer engagement for clients across various channels.
Capabilities
Inbound Customer Support
Multilingual Support
Data Entry & Data Processing
Document Indexing & Digitisation
Accounts Payable
Accounts Receivable
Procurement Administration
Order Management & Fulfilment
Quality Assurance & Monitoring
Business & Financial Research
Knowledge-Base Creation
Content Moderation
Performance Management & SLA Reporting
Industries Served
The company serves clients in healthcare, finance, government, insurance, and retail. It has experience supporting Fortune 500 companies and large enterprises with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
DATAMARK is known for its innovative approach and ability to combine personalized service with the scale to support global brands. Its commitment to excellence is reflected in its operational practices, which focus on delivering high-quality workflows and improved customer satisfaction.
Delivery Footprint
Headquartered in El Paso, Texas, the company operates using an onshore, nearshore, and offshore delivery model. It serves clients across the U.S., Mexico, and India, with teams working in hybrid environments depending on client needs.
Certifications
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Verticals
Healthcare & Life Sciences
Banking & Financial Services
Energy & Utilities
Government & Public Sector
Insurance
Retail & e-Commerce
Manufacturing & Industrial
Logistics Transport & Supply-Chain
Clients
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What's the main service provided by
Datamark Inc
?
Datamark Inc specializes in delivering customer experience and contact center solutions, complemented by a range of back-office operations and finance and accounting services. Their offerings encompass inbound customer support, multilingual assistance, data entry and processing, document indexing and digitization, as well as accounts payable and receivable. This comprehensive suite is designed to enhance operational efficiency and improve customer engagement across various communication channels.
What additional services does
Datamark Inc
provide?
In addition to their primary focus on customer experience and contact center solutions, Datamatics Rj Globus Solutions Inc offers a range of additional services. These include analytics and data services, sales and lead-generation services, knowledge and research services, as well as back-office operations. This expanded portfolio enables them to support clients with various operational needs beyond just customer interactions.
When was
Datamark Inc
founded?
Established in 1989, Datamark Inc has been in operation for over 35 years. Since its inception, the company has evolved to offer innovative solutions in customer experience and back-office services, catering to a diverse clientele including Fortune 500 companies.
What industry verticals does
Datamark Inc
serve?
Datamark Inc serves a variety of industries, including Healthcare & Life Sciences, Banking & Financial Services, Energy & Utilities, Government & Public Sector, Insurance, Retail & e-Commerce, Manufacturing & Industrial, Logistics, and Transport & Supply-Chain. This diverse industry focus allows the company to tailor its services to meet specific sector needs effectively.
What delivery model does
Datamark Inc
offer?
Datamark Inc employs a flexible delivery model, utilizing onshore, nearshore, and offshore operations. Onshore refers to services provided within the same country as the client, nearshore indicates locations in nearby countries, and offshore involves operations in more distant countries. This multi-faceted approach enables Datamark to optimize costs and resources while maintaining high service quality.
How many employees and/or seats does
Datamark Inc
have?
Datamark Inc employs between 1,000 and 5,000 professionals, indicating a substantial workforce that allows the company to efficiently handle a wide range of client needs and projects.
Can
Datamark Inc
be considered a good service provider for startups?
Can
Datamark Inc
be considered a good service provider for SMBs?
Can
Datamark Inc
be considered a good service provider for enterprises?
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