Datagen Facilities
Customer Experience and Contact Center
Datagen Facilities, OPC is a business process outsourcing company that provides customer experience and contact center services for various industries, known for its commitment to customer satisfaction and operational excellence.
Size
51-200
Private
Mission
To deliver exceptional service through a cohesive customer experience that aligns with core purpose.
About
Datagen Facilities, OPC offers customer experience and contact center services along with back-office support solutions for clients in diverse sectors. The company operates using an offshore delivery model and supports international clients seeking reliable outsourcing solutions.
It is recognized for its extensive experience in the BPO industry, with a strong focus on enhancing infrastructure and manpower to meet global market demands.
Services
Datagen Facilities, OPC provides customer experience and contact center services, supported by back-office support solutions. These services include inbound customer support and outbound telesales & retention, tailored to support various client needs in the outsourcing landscape.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients in multiple industries, leveraging its extensive experience to cater to diverse business requirements. It is equipped to support a wide range of client types, ensuring alignment with industry-specific needs.
Unique Stregths
Datagen Facilities is known for its commitment to customer satisfaction and operational excellence, offering clients innovative and customizable technology solutions. Its approach includes continuous infrastructure enhancement and a dedicated workforce, which help deliver consistent service quality.
Delivery Footprint
Headquartered in Carmona, Cavite, Philippines, the company operates using an offshore delivery model. It serves clients across various global markets, with teams working in environments tailored to meet specific client needs.
Certifications
No items found.
Verticals
No items found.
Clients
No items found.
What's the main service provided by
Datagen Facilities
?
Datagen Facilities specializes in providing a comprehensive range of customer experience and contact center services. Their primary offerings include inbound customer support and outbound telesales and retention, designed to meet the diverse needs of their clients in the outsourcing sector. This blend of services ensures that they can deliver tailored solutions that enhance customer satisfaction and retention across various industries.
What additional services does
Datagen Facilities
provide?
When was
Datagen Facilities
founded?
Datagen Facilities was established in 2009, marking over 14 years of experience in the business process outsourcing industry. Since its inception, the company has developed a solid reputation for delivering high-quality services and has continually adapted to the evolving demands of the market.
What industry verticals does
Datagen Facilities
serve?
What delivery model does
Datagen Facilities
offer?
Datagen Facilities operates using an offshore delivery model, meaning that their services are provided from a location outside of the client’s home country, specifically from the Philippines. This model allows the company to leverage cost advantages and specialized talent while maintaining high service standards, making it an appealing choice for businesses looking to outsource their customer service functions effectively.
How many employees and/or seats does
Datagen Facilities
have?
Datagen Facilities has a workforce comprising between 51 and 200 dedicated employees. This range indicates a mid-sized operation, allowing the company to maintain a balance between personalized service and the capacity to handle a diverse array of client needs efficiently.
Can
Datagen Facilities
be considered a good service provider for startups?
Datagen Facilities can be a suitable service provider for startups, particularly those looking for flexible outsourcing solutions in customer support. Their experience in the BPO industry and commitment to operational excellence can help startups establish a strong customer service foundation without the heavy burden of building an in-house team. The offshore delivery model also allows startups to benefit from cost-effective solutions while accessing skilled talent.
Can
Datagen Facilities
be considered a good service provider for SMBs?
For small and medium businesses (SMBs), Datagen Facilities offers a range of tailored services that can support growth and scalability. Their focus on customer experience and the ability to customize services to meet specific business needs make them a valuable partner for SMBs. Additionally, the flexibility of their offshore delivery model allows these businesses to scale their operations efficiently as they grow.
Can
Datagen Facilities
be considered a good service provider for enterprises?
While Datagen Facilities is well-equipped to serve enterprises, they may not position themselves primarily as a provider for large companies. Their size and service offerings are better aligned with supporting SMBs and startups. However, the company’s commitment to innovation and customer satisfaction can still appeal to larger organizations seeking reliable outsourcing partners for specific projects or customer support functions.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.