Data Response Pty Ltd
Customer Experience and Contact Center
Data Response Pty Ltd is a leading BPO provider that provides customer experience and contact center services for retail, e-commerce, banking, and telecommunications, known for its robust business continuity solutions.
Size
1-10
Private
Mission
To empower organizations with flexible and reliable solutions for customer service and fulfillment.
About
Data Response Pty Ltd offers customer experience and contact center services along with fulfilment and technology solutions for clients in retail, e-commerce, banking, and telecommunications. The company operates using an onshore model and supports organizations needing outsourced customer service and logistics.
It is recognized for its flexible outsourcing capabilities, with advanced technology integration that ensures seamless service delivery and business continuity.
Services
Data Response Pty Ltd provides customer experience and contact center services supported by fulfilment and technology solutions. These services include inbound customer support, order management and fulfilment, and technical support. They are tailored to support organizations facing high demand or requiring temporary assistance in customer communication and logistics.
Capabilities
Inbound Customer Support
Order Management & Fulfilment
Technical Support (Tier 1/2)
Industries Served
The company serves clients in retail, e-commerce, banking, and telecommunications. It has experience supporting organizations needing scalable customer support solutions, with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Data Response is known for its robust business continuity planning, offering clients the ability to activate backup contact center support with a single call. Its approach includes flexible outsourcing and advanced technology integration, which help deliver consistent service at scale.
Delivery Footprint
Headquartered in Ormond, Victoria, Australia, the company operates using an onshore delivery model. It serves clients across various industries, with teams working in remote environments to ensure operational resilience and continuity.
Certifications
No items found.
Verticals
Retail & e-Commerce
Banking & Financial Services
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Data Response Pty Ltd
?
Data Response Pty Ltd specializes in delivering exceptional customer experience and contact center solutions. Their offerings encompass a range of services including inbound customer support, order management and fulfilment, as well as technical support at both Tier 1 and Tier 2 levels. This comprehensive service portfolio is designed to meet the diverse needs of organizations looking for efficient and effective customer communication and logistics support.
What additional services does
Data Response Pty Ltd
provide?
In addition to its primary offerings in back-office operations, Data Entry India Com also provides customer experience and contact center services. This extended service portfolio enables the company to support clients across multiple facets of their operations, enhancing overall business efficiency and customer satisfaction.
When was
Data Response Pty Ltd
founded?
Founded in 1990, Data Response Pty Ltd has been serving clients for over 33 years. Established in Ormond, Australia, the company has built a reputation for providing reliable customer service and fulfillment solutions across various industries.
What industry verticals does
Data Response Pty Ltd
serve?
Data Response Pty Ltd caters to a diverse array of industries, specifically focusing on Retail & e-Commerce, Banking & Financial Services, and Telecommunications & Media. Their expertise in these sectors allows them to tailor their services to meet the unique demands and challenges faced by businesses within these verticals.
What delivery model does
Data Response Pty Ltd
offer?
Data Response Pty Ltd employs an onshore delivery model, ensuring that all services are provided from within Australia. This approach allows for closer communication and collaboration with clients, while also enhancing service quality. Additionally, the company offers flexible work-from-home or virtual solutions, enabling their teams to operate effectively from remote environments, thus ensuring business continuity and operational resilience.
How many employees and/or seats does
Data Response Pty Ltd
have?
Data Response Pty Ltd operates with a small team, consisting of between 1 to 10 employees. This lean workforce structure allows for agility and personalized service, ensuring that clients receive dedicated attention and support tailored to their specific needs.
Can
Data Response Pty Ltd
be considered a good service provider for startups?
For startups, Data Response Pty Ltd can be a valuable partner, particularly due to its flexible service offerings and focus on customer experience. Startups often require adaptable support as they scale, and the company's ability to provide onshore, virtual, and responsive customer service can be beneficial in meeting the dynamic demands of new businesses. Their experience in diverse industries also allows them to cater to the unique challenges that startups face.
Can
Data Response Pty Ltd
be considered a good service provider for SMBs?
Data Response Pty Ltd is well-suited to serve small and medium businesses (SMBs), offering scalable solutions that can grow alongside their clients. The company's focus on customer experience and fulfillment allows SMBs to leverage professional support without overwhelming operational costs. Their commitment to flexible outsourcing means that SMBs can adjust their service needs based on demand, ensuring that they receive the right level of support as they expand.
Can
Data Response Pty Ltd
be considered a good service provider for enterprises?
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