DATA Comunicación
Customer Experience and Contact Center
Datacom is a leading IT services provider that provides customer experience and contact center solutions for various industries, known for its extensive regional presence and innovative technology integration.
Size
Private
Mission
About
Datacom offers customer experience and contact center solutions along with back-office operations, IT infrastructure, and managed services for clients in diverse sectors. The company operates using an onshore, nearshore, and offshore model and supports organizations across New Zealand, Australia, and Asia.
It is recognized for its tailored IT and data communications solutions, with a strong focus on helping clients optimize their technology infrastructure and operations.
Services
Datacom provides customer experience and contact center solutions, supported by back-office operations and IT infrastructure services. These services include inbound customer support, technical support, social media management, data entry, order management, and automation enablement. Each solution is customized to meet the specific needs of clients, ensuring efficient and effective service delivery.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Social Media Management
Data Entry & Data Processing
Order Management & Fulfilment
Service Desk & IT Support
Automation & RPA Enablement
Industries Served
The company serves clients across various industries, focusing on sectors that require robust customer service and technical support. It has experience supporting organizations of all sizes, adapting its services to align with industry-specific requirements and technology platforms.
Unique Stregths
Datacom is known for its extensive regional presence and innovative technology integration, offering clients a flexible and scalable workforce. Its approach includes secure operations and compliance with data protection regulations, which help deliver consistent service quality at scale.
Delivery Footprint
Headquartered in Christchurch, New Zealand, the company operates using an onshore, nearshore, and offshore delivery model. It serves clients across New Zealand, Australia, and Asia, with teams working in hybrid environments depending on client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
DATA Comunicación
?
DATA Comunicación specializes in providing customer experience and contact center solutions. Their extensive offerings encompass inbound customer support, technical support across Tier 1 and 2, social media management, data entry and processing, order management and fulfillment, service desk and IT support, as well as automation and RPA enablement. Each service is tailored to meet the unique requirements of clients, ensuring effective and efficient delivery.
What additional services does
DATA Comunicación
provide?
In addition to its primary offerings, DATA Comunicación provides a range of supplementary services including back-office operations, IT infrastructure management, and AI and data services. This expanded service portfolio enables the company to support clients with diverse operational needs, enhancing overall efficiency and business performance.
When was
DATA Comunicación
founded?
Established in 1965, DATA Comunicación has been in operation for nearly 59 years. Since its founding, the company has grown and adapted to meet the evolving needs of its clients, establishing a strong reputation in the customer experience and BPO sector.
What industry verticals does
DATA Comunicación
serve?
What delivery model does
DATA Comunicación
offer?
DATA Comunicación employs a versatile delivery model that includes onshore, nearshore, and offshore options. Onshore services are delivered within the same country as the client, ensuring close collaboration and communication. Nearshore services are provided from neighboring countries, offering a balance of cost efficiency and cultural alignment. Offshore delivery involves teams located in distant countries, which can provide significant cost savings while maintaining quality service.
How many employees and/or seats does
DATA Comunicación
have?
Can
DATA Comunicación
be considered a good service provider for startups?
DATA Comunicación can be a suitable service provider for startups, particularly those looking for robust customer support solutions. Their tailored approach allows startups to leverage professional customer experience services without the burden of managing in-house operations. However, startups should consider their specific needs and budget, as the scale of services may vary based on requirements.
Can
DATA Comunicación
be considered a good service provider for SMBs?
For small and medium businesses, DATA Comunicación presents a flexible and scalable service option. Their extensive range of services can be customized to meet the unique demands of SMBs, helping them enhance customer engagement and operational efficiency. The company’s experience across various industries further positions it well to support the growth of SMBs through effective service delivery.
Can
DATA Comunicación
be considered a good service provider for enterprises?
DATA Comunicación is well-positioned to serve enterprises and large organizations, offering a reliable and sophisticated suite of services. With a strong emphasis on compliance and data protection, the company can cater to the complex needs of larger clients. Their ability to operate on an extensive scale, combined with innovative technology integration, ensures that enterprises receive consistent and high-quality service.
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