Dash Bpo
Customer Experience and Contact Center
Dash BPO is a leading international BPO provider that provides customer experience and contact center solutions for healthcare, telecommunications, banking, retail, and travel industries, known for its commitment to brand protection and superior customer experiences.
Size
501-1K
Private
Mission
To embody clients' missions and place them at the heart of every business decision.
About
Dash BPO offers customer experience and contact center solutions along with technical support and quality assurance for clients in healthcare, telecommunications, banking, retail, and travel industries. The company operates using an offshore model and supports clients globally.
It is recognized for its innovative systems and talented workforce, with a commitment to fostering a positive work environment and driving success for clients and communities served.
Services
Dash BPO provides customer experience and contact center solutions supported by technical support and quality assurance. These services include inbound customer support, outbound telesales and retention, and appointment setting, delivered across multiple communication channels. Each solution is tailored to support client needs and enhance customer engagement.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Quality Assurance & Monitoring
Lead Research & List Building
Appointment Setting
Industries Served
The company serves clients in healthcare, telecommunications, banking, retail, and travel industries. It has experience supporting diverse businesses with services aligned to industry-specific requirements and technology platforms, ensuring compliance and effective customer interaction.
Unique Stregths
Dash BPO is known for its commitment to brand protection and superior customer experiences, offering clients a true partnership approach. Its operational practices include continuous process improvement and the use of modern communication technology, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Orlando, Florida, the company operates using an offshore delivery model. It serves clients across various global markets, with teams working in both English and Spanish to meet diverse client needs.
Certifications
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Verticals
Healthcare & Life Sciences
Telecommunications & Media
Banking & Financial Services
Retail & e-Commerce
Travel Hospitality & Leisure
Clients
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What's the main service provided by
Dash Bpo
?
Dash BPO specializes in delivering comprehensive customer experience and contact center solutions. Their offerings encompass a range of services, including inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, quality assurance and monitoring, lead research and list building, as well as appointment setting. Each service is designed to enhance customer engagement and cater to the specific needs of their clients.
What additional services does
Dash Bpo
provide?
When was
Dash Bpo
founded?
Founded in 2017, Dash BPO has been providing exceptional services for approximately seven years. The company has grown since its inception, establishing itself as a reputable player in the BPO industry with a focus on customer experience and contact center solutions.
What industry verticals does
Dash Bpo
serve?
Dash BPO serves a diverse array of industries, including Healthcare & Life Sciences, Telecommunications & Media, Banking & Financial Services, Retail & e-Commerce, and Travel, Hospitality & Leisure. This wide-ranging focus allows them to tailor their services to meet the unique demands and regulatory requirements of each sector.
What delivery model does
Dash Bpo
offer?
Dash BPO operates using an offshore delivery model, which means that their services are provided from locations outside the primary market where clients are based. This approach allows Dash BPO to leverage cost efficiencies while maintaining high service levels. By utilizing an offshore model, they can access a skilled workforce and modern technologies to ensure effective and efficient service delivery.
How many employees and/or seats does
Dash Bpo
have?
Dash BPO has a workforce comprised of between 501 to 1,000 employees. This substantial team enables the company to offer scalable solutions and maintain high levels of service quality across their various offerings.
Can
Dash Bpo
be considered a good service provider for startups?
Dash BPO can be a valuable partner for startups looking to establish a strong customer service foundation. With a broad range of services tailored to enhance customer interaction and engagement, startups can benefit from their expertise in technical support and quality assurance. The offshore delivery model also provides cost advantages, allowing startups to manage expenses while accessing professional services that can drive customer satisfaction from the outset.
Can
Dash Bpo
be considered a good service provider for SMBs?
For small and medium businesses (SMBs), Dash BPO presents a solid service option due to its adaptable service offerings and commitment to client success. Their experience in various industries ensures that SMBs can receive tailored support that aligns with their specific needs. The scalability of Dash BPO's services allows SMBs to grow without the burden of developing extensive in-house capabilities, making it easier for them to focus on their core operations.
Can
Dash Bpo
be considered a good service provider for enterprises?
Dash BPO is well-suited to cater to enterprises and large companies, offering reliable and sophisticated service solutions. Their extensive experience across multiple sectors and commitment to brand protection ensure that large organizations can depend on them for consistent and high-quality customer experiences. Additionally, their offshore delivery model enables flexibility and scalability, which are crucial for meeting the demands of larger clients.
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