Dash BPO
Customer Experience and Contact Center
Dash BPO is a prominent international outsourcing provider that delivers customer experience and contact center solutions for industries such as healthcare, telecommunications, and financial services, known for its commitment to client success and operational excellence.
Size
501-1K
Private
Mission
To align with the goals of others.
About
Dash BPO offers customer experience and contact center solutions along with technical support and quality assurance for clients in healthcare, telecommunications, automotive, and financial services. The company operates using an onshore, nearshore, and offshore model and supports global clients across various time zones.
It is recognized for its COPC certification, with a strong focus on brand protection and delivering superior customer experiences through innovative technologies and a highly skilled workforce.
Services
Dash BPO provides customer experience and contact center solutions supported by technical support and quality assurance services. These services include inbound customer support, outbound telesales, email support, and accounts receivables management. They are tailored to enhance customer engagement and operational efficiency, ensuring seamless communication across multiple channels.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Email Support
Quality Assurance & Monitoring
Accounts Receivable
Sales Chat & Live Demonstrations
Industries Served
The company serves clients in healthcare, telecommunications, automotive, and financial services. It has experience supporting businesses with services aligned to industry-specific requirements, utilizing advanced technologies such as AI-driven customer service enhancements.
Unique Stregths
Dash BPO is known for its true partnership approach, acting as an extension of its clients' organizations. The company emphasizes brand protection and delivering superior customer experiences, which helps ensure consistency and quality at scale. Its commitment to creating a positive work environment also contributes to high employee morale and retention.
Delivery Footprint
Headquartered in Orlando, Florida, the company operates using a mix of onshore, nearshore, and offshore delivery models. It serves clients across various geographies, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Telecommunications & Media
Banking & Financial Services
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Dash BPO
?
Dash BPO specializes in customer experience and contact center solutions, delivering a comprehensive suite of services that includes inbound customer support, outbound telesales and retention, technical support across tier 1 and 2, email support, quality assurance and monitoring, accounts receivable management, as well as sales chat and live demonstrations. This diverse range of services is designed to enhance customer engagement and operational effectiveness, ensuring seamless communication across various channels.
What additional services does
Dash BPO
provide?
When was
Dash BPO
founded?
Founded in 2017, Dash BPO has been in operation for approximately 7 years. Since its establishment, the company has focused on providing high-quality customer experience and contact center solutions, growing its expertise and service offerings to meet the evolving needs of its clients.
What industry verticals does
Dash BPO
serve?
Dash BPO serves a variety of industries, including Healthcare & Life Sciences, Telecommunications & Media, Banking & Financial Services, and Retail & e-Commerce. This broad industry focus allows the company to tailor its services to meet the specific demands and requirements of each sector.
What delivery model does
Dash BPO
offer?
Dash BPO employs a flexible delivery model that includes onshore, nearshore, and offshore options. Onshore services are provided within the same country as the client, ensuring close collaboration and communication. Nearshore services are offered from neighboring countries, allowing for similar time zones and cultural alignment. Offshore services are conducted from distant locations, which can provide cost advantages while still maintaining quality and efficiency in service delivery.
How many employees and/or seats does
Dash BPO
have?
Dash BPO has a workforce ranging between 501 and 1,000 employees. This size allows the company to maintain a robust and skilled team capable of handling diverse client needs while providing personalized service and support.
Can
Dash BPO
be considered a good service provider for startups?
For startups, Dash BPO can be a valuable service provider due to its flexible delivery models and comprehensive range of customer experience solutions. The company's expertise in managing customer interactions and technical support can help startups establish a solid foundation for customer engagement, crucial for early growth phases. With tailored services that can scale as the startup expands, Dash BPO offers the necessary support to navigate the challenges of building a new business.
Can
Dash BPO
be considered a good service provider for SMBs?
Dash BPO is well-suited for small and medium businesses (SMBs) seeking a reliable partner to enhance their customer service capabilities. The company's scalable service offerings allow SMBs to choose the level of support they need as they grow. With a strong focus on brand protection and customer satisfaction, Dash BPO can help SMBs improve their operational efficiency and customer engagement, making it an attractive option for businesses in this category.
Can
Dash BPO
be considered a good service provider for enterprises?
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