Daleth
Customer Experience and Contact Center
Daleth AC is a Brazilian BPO firm that provides customer experience and contact center solutions for various industries, known for its technology-driven approach and commitment to operational excellence.
Size
1-10
Private
1m-10m
Mission
About
Daleth AC offers customer experience and contact center solutions along with back-office operations and IT infrastructure services for clients in diverse sectors. The company operates using an onshore model and supports businesses across Brazil.
It is recognized for its innovative technology integration, with a focus on enhancing customer satisfaction and streamlining operational processes.
Services
Daleth AC provides customer experience and contact center solutions, supported by back-office operations and IT infrastructure services. These services include inbound customer support, technical support (Tier 1/2), billing and invoicing, and change management and training. Each solution is tailored to support client needs, ensuring efficient customer interactions and streamlined processes.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Billing & Invoicing
Change Management & Training
Industries Served
The company serves clients in various industries, focusing on businesses of all sizes. It has experience supporting both small businesses and large corporations with services aligned to their specific requirements, enhancing customer engagement and operational efficiency.
Unique Stregths
Daleth AC is known for its commitment to quality and customer focus, offering clients a collaborative approach that integrates seamlessly with their existing frameworks. Its operational practices emphasize continuous support and training, ensuring high service levels and client satisfaction.
Delivery Footprint
Headquartered in São Paulo, Brazil, the company operates using an onshore delivery model. It serves clients across the country, with teams working on-site to meet the specific needs of each business.
Certifications
No items found.
Verticals
No items found.
Clients
No items found.
What's the main service provided by
Daleth
?
Daleth specializes in delivering exceptional customer experience and contact center solutions, complemented by a range of back-office operations and IT infrastructure services. Their offerings include inbound customer support, technical support at Tier 1 and 2 levels, billing and invoicing, as well as change management and training. Each of these services is customized to meet the distinct needs of clients, ensuring effective customer interactions and optimized operational processes.
What additional services does
Daleth
provide?
In addition to their core services in customer experience and contact center solutions, Daleth also offers a range of other capabilities, including back-office operations and IT infrastructure services. This extended service portfolio allows them to support clients comprehensively, addressing various operational requirements beyond customer interaction.
When was
Daleth
founded?
Daleth was established in 2008, which means the company has been in operation for 16 years as of 2024. Since its founding, Daleth has focused on providing innovative customer experience solutions and has grown to serve a diverse clientele across Brazil.
What industry verticals does
Daleth
serve?
What delivery model does
Daleth
offer?
Daleth employs an onshore delivery model, meaning that their services are provided from within the home country, Brazil. This approach allows them to work closely with clients on-site, fostering better communication and understanding of specific business needs. Onshore delivery often results in enhanced customer service quality, as the teams are more familiar with local business practices and cultural nuances.
How many employees and/or seats does
Daleth
have?
Daleth operates with a small workforce, employing between 1 to 10 individuals. This size allows for a tight-knit team that can provide personalized and dedicated service to their clients, ensuring that they are responsive and agile in meeting customer needs.
Can
Daleth
be considered a good service provider for startups?
Daleth can be a suitable partner for startups, particularly those seeking tailored customer experience solutions. With their small team size, Daleth is able to offer personalized attention and flexible service options that can adapt to the evolving needs of a growing business. Their emphasis on quality and customer satisfaction can be particularly beneficial for startups looking to establish a strong customer base from the outset.
Can
Daleth
be considered a good service provider for SMBs?
Daleth is well-positioned to support small and medium-sized businesses with its scalable service offerings. The company's experience in providing customized solutions allows them to cater effectively to the unique challenges faced by SMBs. Their commitment to enhancing customer engagement and operational efficiency makes them a valuable resource for businesses aiming to grow and improve their service delivery.
Can
Daleth
be considered a good service provider for enterprises?
While Daleth primarily serves small and medium enterprises, its capabilities can also extend to larger companies, especially those seeking a collaborative and quality-focused partner. However, given their size and scale, enterprises may find that Daleth's offerings are best suited for specific projects rather than comprehensive enterprise-level solutions. Their onshore delivery model ensures close collaboration, which can be an advantage for larger organizations looking for dedicated support in certain operational areas.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.