Dalerio Consulting
Customer Experience and Contact Center
Dalerio Consulting is a rapidly growing offshore BPO company that provides customer experience and contact center services for various industries, known for its commitment to high-quality service and operational efficiency.
Size
11-50
Private
Mission
To deliver consistently high-quality services with a strong sense of accountability.
About
Dalerio Consulting offers customer experience and contact center services along with marketing operations and finance and accounting solutions for clients across diverse sectors. The company operates using an offshore model and supports clients globally.
It is recognized for its strong sense of accountability, with a dedicated team that ensures responsive communication and tailored service delivery.
Services
Dalerio Consulting provides customer experience and contact center services, supported by marketing operations and finance and accounting solutions. These services include inbound customer support, campaign management, content creation and localization, social media management, SEO and website optimization, and general ledger and reconciliation. Each solution is designed to streamline business operations and enhance client satisfaction.
Capabilities
Inbound Customer Support
Campaign Management
Content Creation & Localisation
Social Media Management
SEO & Website Optimisation
General Ledger & Reconciliation
Tax Compliance & Filing
Industries Served
The company serves clients in various industries, adapting its services to meet the needs of businesses across sectors. It has experience supporting organizations requiring BPO services, ensuring alignment with industry-specific requirements and technology platforms.
Unique Stregths
Dalerio Consulting is known for its commitment to high-quality service and operational efficiency, offering clients a well-organized and competent team. Its approach includes regular updates and responsive communication, which help deliver consistent service and foster strong client partnerships.
Delivery Footprint
Headquartered in Durrës, Albania, the company operates using an offshore delivery model. It serves clients worldwide, with teams available 24/7 to accommodate diverse client needs and time zones.
Certifications
No items found.
Verticals
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Clients
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What's the main service provided by
Dalerio Consulting
?
Dalerio Consulting specializes in customer experience and contact center solutions, providing a comprehensive suite of services designed to enhance client engagement and satisfaction. Their offerings include inbound customer support, campaign management, content creation and localization, social media management, SEO, website optimization, as well as financial services such as general ledger maintenance and tax compliance. This diverse range of services allows them to cater to various business needs effectively.
What additional services does
Dalerio Consulting
provide?
In addition to their primary focus on customer experience and contact center services, Dalerio Consulting also offers a range of supplementary services. These include back-office operations and sales and lead-generation services, which further enhance their capability to support clients in streamlining operations and driving business growth.
When was
Dalerio Consulting
founded?
Dalerio Consulting was established in 2017, making it a company with approximately 7 years of experience in the business process outsourcing sector. Since its inception, the firm has focused on delivering high-quality services and developing strong partnerships with clients across multiple industries.
What industry verticals does
Dalerio Consulting
serve?
What delivery model does
Dalerio Consulting
offer?
Dalerio Consulting operates utilizing an offshore delivery model, which means that their services are provided from a location outside of the client's country. This approach allows them to leverage cost efficiencies and access a broader talent pool, ensuring flexibility and scalability in meeting diverse client needs at any time.
How many employees and/or seats does
Dalerio Consulting
have?
Dalerio Consulting has a workforce consisting of between 11 to 50 employees. This size enables the company to maintain a close-knit team that is agile and responsive, ensuring personalized service and effective communication with clients.
Can
Dalerio Consulting
be considered a good service provider for startups?
Can
Dalerio Consulting
be considered a good service provider for SMBs?
Small and medium businesses may find Dalerio Consulting to be an excellent service provider due to their adaptable service offerings and the ability to scale operations as needed. The company’s diverse capabilities in customer support, marketing, and financial services enable SMBs to enhance their operational efficiency while benefiting from a dedicated team that understands the unique challenges faced by growing businesses.
Can
Dalerio Consulting
be considered a good service provider for enterprises?
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