Daktela
Customer Experience and Contact Center
Daktela is a leading provider of omnichannel contact center solutions that provides customer experience and contact center services for retail, telecommunications, and gaming industries, known for its comprehensive cloud-based platform integrating multiple communication channels.

Size

Private

Mission

To provide the best possible omnichannel customer communication and contact center solutions for companies of any size.

About

Daktela offers customer experience and contact center services along with inbound customer support, outbound telesales, and social media care for clients in retail, telecommunications, and gaming. The company operates using a hybrid delivery model and supports businesses across Europe.

It is recognized for its all-in-one cloud-based platform, with advanced features like AI and real-time analytics that enhance customer interactions and operational efficiency.

Services

Daktela provides customer experience and contact center services supported by inbound customer support, outbound telesales, and social media customer care. These services cover various channels including voice, email, web chat, and social media, and are tailored to support businesses in enhancing customer engagement and satisfaction.

Capabilities

Inbound Customer Support
Outbound Telesales & Retention
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Quality Assurance & Monitoring
Voice-of-Customer (VOC) Analytics
Automation & RPA Enablement
Campaign Management
Customer & Marketing Analytics

Industries Served

The company serves clients in retail, telecommunications, and gaming. It has experience supporting businesses of all sizes with services aligned to industry-specific requirements and technology platforms such as CRM systems and AI-driven analytics.

Unique Stregths

Daktela is known for its comprehensive and integrated cloud-based platform, offering clients enhanced communication capabilities. Its approach includes in-house developed software solutions that improve operational efficiency and support seamless customer interactions across multiple channels.

Delivery Footprint

Headquartered in Prague, Czech Republic, the company operates using a hybrid delivery model. It serves clients across Europe, with teams working in remote and on-site environments depending on client needs.

Certifications

No items found.

Verticals

Retail & e-Commerce
Telecommunications & Media
Gaming & Entertainment

Clients

No items found.
What's the main service provided by
Daktela
?
Daktela specializes in delivering exceptional customer experience and contact center solutions tailored for businesses of all sizes. Their primary offerings include inbound customer support and outbound telesales, supplemented by social media customer care. Additionally, they provide a comprehensive array of services such as live chat and messaging support, email assistance, quality assurance and monitoring, voice-of-customer analytics, automation, campaign management, and customer and marketing analytics, all designed to enhance customer interactions and operational efficiency.
What additional services does
Daktela
provide?
When was
Daktela
founded?
Daktela was established in 2010, marking over 13 years of dedicated service in the customer experience and contact center industry. Since its inception, the company has evolved significantly, positioning itself as a leader in providing omnichannel communication solutions tailored to various business needs.
What industry verticals does
Daktela
serve?
Daktela serves a diverse range of industries, including Retail & e-Commerce, Telecommunications & Media, and Gaming & Entertainment. This focus allows them to tailor their services to meet the specific needs and challenges faced by businesses within these sectors.
What delivery model does
Daktela
offer?
Daktela employs a hybrid delivery model, which includes onshore, nearshore, offshore, and a multi-shore mix. Onshore services are provided within the same country as the client, while nearshore services are delivered from neighboring countries. Offshore services are conducted from distant locations, often offering cost advantages. This flexible approach enables Daktela to adapt to client needs, ensuring optimal service delivery regardless of geographical constraints.
How many employees and/or seats does
Daktela
have?
Can
Daktela
be considered a good service provider for startups?
Can
Daktela
be considered a good service provider for SMBs?
Daktela is well-suited for small and medium businesses due to its scalable service offerings and extensive experience in customer engagement. Their hybrid delivery model allows SMBs to benefit from cost-effective solutions while maintaining high-quality customer interactions. With a focus on enhancing customer satisfaction and operational efficiency, Daktela provides the support small and medium enterprises need to grow and thrive in competitive markets.
Can
Daktela
be considered a good service provider for enterprises?
Daktela is an excellent choice for enterprises and large companies, given its robust service portfolio and experience in handling complex customer interactions. The company’s cloud-based platform, combined with advanced features like real-time analytics and automation, ensures that large organizations can efficiently manage high volumes of customer communication. Additionally, their flexible delivery model allows enterprises to tailor services based on specific operational needs, providing reliability and sophisticated solutions essential for large-scale operations.
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