D K Business Patron
Customer Experience and Contact Center
DK Business Patron is a global offshore BPO company that provides customer experience and contact center services for telecommunications, banking, retail, and technology sectors, known for its commitment to quality and cost-effectiveness.
Size
51-200
Private
Mission
To enable businesses worldwide to succeed by offering outsourced services that combine quality, technological expertise, and affordability.
About
DK Business Patron offers customer experience and contact center services along with back-office operations, HR, recruitment, and IT infrastructure services for clients in telecommunications, banking, retail, and technology. The company operates using an offshore model and supports international clients primarily in the USA, UK, Canada, Australia, and New Zealand.
It is recognized for its customized service offerings, with a focus on leveraging India's talent pool to deliver high-quality outsourcing solutions that drive business success.
Services
DK Business Patron provides customer experience and contact center services, supported by back-office operations, HR, recruitment, payroll, and IT infrastructure services. These services include inbound customer support, outbound telesales, email support, and campaign management, tailored to support various business functions and client needs.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Email Support
Campaign Management
Lead Research & List Building
Outbound SDR / Cold Calling
Inbound Lead Qualification
Appointment Setting
Social Media Management
Web Development
Industries Served
The company serves clients in telecommunications, banking and financial services, retail and e-commerce, and technology sectors. It has experience supporting both B2B and B2C clients with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
DK Business Patron is known for its strategic insight and operational efficiency, offering clients cost-effective solutions that enhance productivity. Its approach includes a flexible pricing model and a commitment to quality assurance, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in West Delhi, India, the company operates using an offshore delivery model. It serves clients across global markets, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Banking & Financial Services
Retail & e-Commerce
Technology & SaaS
Gaming & Entertainment
Clients
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What's the main service provided by
D K Business Patron
?
D K Business Patron specializes in providing customer experience and contact center services. Their offerings encompass a wide range of sub-services such as inbound customer support, outbound telesales and retention, email support, campaign management, lead research, outbound sales development, appointment setting, and social media management, among others. This comprehensive suite is designed to cater to diverse client needs and enhance overall business efficiency.
What additional services does
D K Business Patron
provide?
In addition to their main offerings, D K Business Patron provides an extensive array of other services, including back-office operations, HR recruitment and payroll, IT infrastructure and managed services, as well as marketing operations. This broad service portfolio enhances their capability to meet varied client requirements and support business functions comprehensively.
When was
D K Business Patron
founded?
D K Business Patron was established in 2006, marking its presence in the outsourcing industry for over 17 years. Since its inception, the company has been dedicated to delivering exceptional services that facilitate success for businesses around the globe.
What industry verticals does
D K Business Patron
serve?
D K Business Patron serves a variety of industries including Telecommunications & Media, Banking & Financial Services, Retail & e-Commerce, and Technology & SaaS, as well as Gaming & Entertainment. This diverse industry focus allows them to tailor their services to meet the specific demands and challenges of each sector.
What delivery model does
D K Business Patron
offer?
The company operates using an offshore delivery model, which means that services are provided remotely from a different country, in this case, India. This approach allows D K Business Patron to leverage cost efficiencies while maintaining high-quality service delivery to clients across various global markets.
How many employees and/or seats does
D K Business Patron
have?
D K Business Patron has a workforce size ranging between 51 to 200 employees. This mid-sized team enables the company to maintain a balance between personalized service and operational efficiency, catering to a diverse clientele effectively.
Can
D K Business Patron
be considered a good service provider for startups?
D K Business Patron can be a valuable service provider for startups, especially those in industries such as technology and e-commerce. Their flexible service offerings, coupled with a focus on cost-effectiveness, allow startups to access high-quality support without the overhead of large in-house teams. This scalability is crucial for new businesses looking to establish a foothold in competitive markets.
Can
D K Business Patron
be considered a good service provider for SMBs?
Small and medium businesses can greatly benefit from the services offered by D K Business Patron. Their diverse range of customer support and back-office solutions is tailored to enhance operational efficiency, which is vital for SMBs aiming to grow. The company's commitment to quality and affordability makes it an attractive partner for smaller enterprises seeking to scale their operations without compromising on service quality.
Can
D K Business Patron
be considered a good service provider for enterprises?
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