CYBXperts
Customer Experience and Contact Center
CYBXperts is a dedicated partner that provides customer experience and contact center services for small and medium-sized businesses, known for its exceptional customer-centric approach and 24/7 support.
Size
11-50
Public
Mission
To enhance and expand business processes and customer interactions by delivering high-quality professional support with a human touch.
About
CYBXperts offers customer experience and contact center services along with back-office operations, IT infrastructure and managed services, and marketing operations for clients in various industries including advertising, automotive, and consulting. The company operates using a hybrid delivery model and supports small and medium-sized businesses.
It is recognized for its commitment to personalized service, with highly skilled professionals dedicated to enhancing client interactions and business processes.
Services
CYBXperts provides customer experience and contact center services supported by back-office operations, IT infrastructure and managed services, and marketing operations. These services cover inbound customer support, technical support, data entry, and campaign management, tailored to support the operational needs of small and medium-sized businesses.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Data Entry & Data Processing
Content Moderation
Campaign Management
SEO & Website Optimisation
Industries Served
The company serves clients in advertising, automotive, business consulting, construction, and consumer services. It has experience supporting small and medium-sized businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
CYBXperts is known for its exceptional customer-centric approach, offering clients a blend of expertise and a human touch. Its approach includes 24/7 support and a commitment to personalized service, ensuring that businesses receive the assistance they need to thrive.
Delivery Footprint
Headquartered in Texas, USA, the company operates using a hybrid delivery model. It serves clients across various regions, with teams working in both remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Government & Public Sector
Non-Profit & NGOs
Clients
No items found.
What's the main service provided by
CYBXperts
?
CYBXperts specializes in providing comprehensive customer experience and contact center services. Their offerings include inbound customer support and technical support (Tier 1 and Tier 2), along with data entry, content moderation, and campaign management. This diverse range of services is designed to meet the operational needs of small and medium-sized businesses, ensuring they receive the quality assistance required to enhance customer interactions.
What additional services does
CYBXperts
provide?
In addition to their core customer experience and contact center services, CYBXperts also offers a range of back-office operations, IT infrastructure and managed services, as well as marketing operations. This extended service portfolio positions them as a versatile partner capable of addressing various operational needs for their clients.
When was
CYBXperts
founded?
CYBXperts was established in 2020, which means that as of 2024, the company has been operating for approximately four years. Since its inception, CYBXperts has focused on delivering high-quality support services to enhance business processes and customer interactions.
What industry verticals does
CYBXperts
serve?
CYBXperts serves a variety of industries, including Government & Public Sector and Non-Profit & NGOs. This diverse focus enables the company to tailor its services to meet the unique requirements of these sectors effectively.
What delivery model does
CYBXperts
offer?
CYBXperts employs a hybrid delivery model, which combines both onshore and offshore resources to meet client needs. This approach allows them to leverage a multi-shore mix, ensuring flexibility and efficiency in service delivery while maintaining high standards of quality and responsiveness.
How many employees and/or seats does
CYBXperts
have?
CYBXperts has a workforce ranging from 11 to 50 employees. This size allows the company to maintain a close-knit team that is dedicated to providing personalized service and attention to their clients, ensuring that each interaction is meaningful and effective.
Can
CYBXperts
be considered a good service provider for startups?
Can
CYBXperts
be considered a good service provider for SMBs?
Can
CYBXperts
be considered a good service provider for enterprises?
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