Cybergenic Associates International Philippines
Customer Experience and Contact Center
Cybergenic Associates International Philippines is a multinational BPO that provides customer experience and contact center services for various industries, known for its offshore delivery model and 24/7 customer support.
Size
Private
Mission
To provide innovative solutions that empower organizations to protect their digital assets and ensure regulatory compliance.
About
Cybergenic Associates International Philippines offers customer experience and contact center services along with inbound customer support, outbound telesales, and technical support for clients in diverse industries. The company operates using an offshore model and supports organizations seeking to enhance their customer interactions.
It is recognized for its comprehensive service offerings, with a strong emphasis on brand strategies and customer retention, ensuring that clients receive tailored solutions to meet their specific needs.
Services
Cybergenic Associates International Philippines provides customer experience and contact center services, supported by inbound customer support, outbound telesales, and technical support. These services cover various channels, including voice, email, and live chat, and are tailored to support clients' needs for efficient customer interaction and retention.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Industries Served
The company serves clients across multiple industries, focusing on those requiring outsourcing solutions for non-core processes and customer support. It has experience supporting businesses that prioritize customer engagement and operational efficiency.
Unique Stregths
Cybergenic Associates International Philippines is known for its offshore delivery model, offering clients access to a skilled workforce that operates around the clock. Its approach includes leveraging international teams to provide consistent and high-quality service, ensuring that clients can rely on continuous support and expertise.
Delivery Footprint
Headquartered in the Philippines, the company operates using an offshore delivery model. It serves clients globally, with teams working in remote environments to meet the diverse needs of its clientele.
Certifications
No items found.
Verticals
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Clients
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What's the main service provided by
Cybergenic Associates International Philippines
?
Cybergenic Associates International Philippines specializes in enhancing customer interactions through its primary focus on customer experience and contact center services. Their expertise extends to various supportive offerings, including inbound customer assistance, outbound telesales for customer retention, technical support across Tier 1 and Tier 2 levels, as well as social media customer care, live chat and messaging support, and email support. This comprehensive range of services ensures that clients can effectively engage with their customers across multiple channels.
What additional services does
Cybergenic Associates International Philippines
provide?
When was
Cybergenic Associates International Philippines
founded?
What industry verticals does
Cybergenic Associates International Philippines
serve?
What delivery model does
Cybergenic Associates International Philippines
offer?
Cybergenic Associates International Philippines employs an offshore delivery model, which means that their services are provided from a location outside the client's country. This approach allows Cybergenic to leverage a skilled workforce in the Philippines, delivering cost-effective solutions while maintaining high service quality. By operating in a remote environment, they ensure that clients receive continuous support, effectively meeting diverse operational needs and enhancing customer satisfaction.
How many employees and/or seats does
Cybergenic Associates International Philippines
have?
Can
Cybergenic Associates International Philippines
be considered a good service provider for startups?
Can
Cybergenic Associates International Philippines
be considered a good service provider for SMBs?
Cybergenic Associates International Philippines can be an excellent service provider for small and medium-sized businesses. Their diverse service portfolio is designed to cater to various customer engagement needs, making it easier for SMBs to access quality customer support without the burden of in-house operations. The offshore delivery model also allows these businesses to benefit from competitive pricing while gaining access to a talented workforce that can help them grow and retain customers effectively.
Can
Cybergenic Associates International Philippines
be considered a good service provider for enterprises?
For enterprises and large companies, Cybergenic Associates International Philippines presents a reliable option due to its robust service offerings and offshore delivery model. Their ability to scale operations and provide consistent support across multiple channels positions them well to meet the complex demands of larger organizations. Furthermore, their emphasis on customer retention and brand strategies ensures that enterprises can rely on tailored solutions that enhance their operational efficiency and customer interactions.
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