Cxstomer specializes in delivering customer experience and contact center solutions designed to meet the demands of fast-growing brands. Their primary offerings include inbound customer support, which ensures effective communication with clients, alongside CX consulting and journey mapping services that help organizations understand and enhance their customer interactions.

In addition to their primary focus on HR recruitment and payroll, Cybalink Solutions Ltd also offers back-office operations. This extended service portfolio allows them to support clients comprehensively, ensuring that all aspects of their operational needs are met efficiently.

Cxstomer utilizes a hybrid delivery model, combining both onshore and offshore resources to provide flexible support tailored to client needs. This approach allows them to leverage teams based in various locations, including Jamaica and the Philippines, ensuring that they can deliver efficient and effective customer service operations across multiple geographies.

Cxstomer employs a dedicated team of between 11 to 50 individuals, allowing them to maintain a personalized and focused approach to client engagement while ensuring quality service delivery.

Cxstomer stands out as a valuable service provider for small and medium businesses. Their experience in working with diverse industries and their ability to scale services according to client demands enable them to support SMBs effectively. The company's focus on customer engagement and satisfaction aligns well with the growth aspirations of mid-sized enterprises, making them a flexible and reliable partner.

While Cxstomer has a strong service offering, their scale and workforce size may limit their appeal to very large enterprises. However, their ISO 27001 certification and commitment to quality and transparency demonstrate a level of reliability and professionalism that can be beneficial for larger organizations seeking dependable customer support solutions.