CXperts
Customer Experience and Contact Center
cxperts is an omnichannel customer experience provider that provides customer experience and contact center solutions for brands of all sizes, known for its commitment to inclusivity and exceptional service.
Size
Private
Mission
To deliver outstanding customer experiences while creating opportunities for growth and prosperity for all.
About
cxperts offers customer experience and contact center solutions along with back-office operations and sales services for clients in diverse industries. The company operates using an onshore, nearshore, offshore, and work-from-home model and supports brands of all sizes.
It is recognized for its focus on empowering employees and delivering personalized customer interactions, with a commitment to excellence and a supportive workplace culture.
Services
cxperts provides customer experience and contact center solutions supported by back-office operations and sales services. These services include inbound customer support, outbound telesales, technical support, social media customer care, and accounts receivable management. Each solution is tailored to enhance the customer journey and meet specific client needs.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Social Media Customer Care
Sales Chat & Live Demonstrations
Accounts Receivable
Industries Served
The company serves clients in various industries, focusing on brands of all sizes. cxperts has experience supporting diverse clients with services aligned to their unique requirements, ensuring effective customer engagement across multiple channels.
Unique Stregths
cxperts is known for its commitment to inclusivity and excellence, offering clients a dedicated team of professionals who prioritize customer satisfaction. Its approach includes a focus on personal and professional development for team members, fostering a vibrant workplace culture that enhances service delivery.
Delivery Footprint
Headquartered in the United States, the company operates using an onshore, nearshore, offshore, and work-from-home delivery model. It serves clients across various geographies, with teams working in flexible environments to meet client demands.
Certifications
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Verticals
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Clients
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What's the main service provided by
CXperts
?
CXperts specializes in providing exceptional customer experience and contact center solutions. Their offerings encompass a variety of services designed to enhance client interactions, including inbound customer support, outbound telesales and retention, technical support at tier 1 and tier 2 levels, social media customer care, sales chat, live demonstrations, and accounts receivable management. This comprehensive suite of services is tailored to meet the unique needs of clients across different industries, ensuring a personalized approach to customer engagement.
What additional services does
CXperts
provide?
In addition to their primary focus on customer experience and contact center solutions, CXperts also offers a range of back-office operations and sales services. This extended portfolio includes sales and lead-generation services, which complement their customer engagement efforts by driving revenue growth and improving operational efficiency. These additional capabilities further enhance their ability to support clients in achieving their business objectives.
When was
CXperts
founded?
CXperts was established in 2020, positioning itself as a fresh and innovative player in the BPO industry. As of 2024, the company has been in operation for four years, during which it has rapidly developed a reputation for excellence in customer service and operational support.
What industry verticals does
CXperts
serve?
What delivery model does
CXperts
offer?
CXperts employs a diverse delivery model that includes onshore, nearshore, offshore, and work-from-home options. Onshore operations are based within the same country as the client, ensuring easy communication and collaboration. Nearshore services are provided from neighboring countries, offering a balance of cost efficiency and cultural alignment. Offshore solutions leverage global talent pools, allowing for around-the-clock service. The work-from-home model provides flexibility and scalability, enabling CXperts to adapt to varying client needs and market demands.
How many employees and/or seats does
CXperts
have?
Can
CXperts
be considered a good service provider for startups?
CXperts can be a valuable partner for startups looking to establish a strong foundation in customer engagement. With their flexible delivery models and comprehensive service offerings, they can adapt to the dynamic needs of a growing business. Startups benefit from CXperts' emphasis on personalized customer interactions, which is crucial for building brand loyalty and ensuring customer satisfaction during the early stages of growth.
Can
CXperts
be considered a good service provider for SMBs?
For small and medium businesses, CXperts presents an excellent option due to its scalable service offerings and commitment to enhancing customer experiences. Their ability to provide tailored solutions means that SMBs can access the same level of customer support and back-office efficiency typically reserved for larger enterprises. This flexibility allows SMBs to grow confidently, knowing they have a reliable partner to support their expanding needs.
Can
CXperts
be considered a good service provider for enterprises?
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