CX247
Customer Experience and Contact Center
CX247 Limited is a Business Process Outsourcing solution provider that provides customer experience and contact center services for various sectors, known for its multi-channel support and holistic customer experience solutions.
Size
over-10K
Private
Mission
To provide a holistic customer experience solution.
About
CX247 Limited offers customer experience and contact center services along with multi-channel outsourced customer support for clients across various sectors. The company operates using a flexible delivery model and supports businesses looking to enhance their customer interactions.
It is recognized for its 24/7 availability and data-driven approach, with over a decade of experience in helping businesses manage peak demand and improve customer satisfaction.
Services
CX247 Limited provides customer experience and contact center services, supported by multi-channel outsourced customer support and administrative assistance. These services include telephone answering, live chat, social media management, and email support, tailored to meet the needs of businesses seeking to enhance their customer interactions.
Capabilities
Inbound Customer Support
Multilingual Support
Live Chat & Messaging Support
Email Support
Social Media Customer Care
Industries Served
The company serves clients across various sectors, leveraging its decade of experience to support businesses with diverse needs. It is particularly adept at providing solutions that align with industry-specific requirements, ensuring a seamless customer experience.
Unique Stregths
CX247 Limited is known for its holistic approach to customer service, offering clients a comprehensive suite of support options. Its commitment to data-driven solutions and continuous support helps businesses maintain high levels of customer satisfaction and operational efficiency.
Delivery Footprint
Headquartered in Bradford, England, the company operates using a flexible delivery model. It serves clients globally, with teams capable of providing support in multiple languages, ensuring that businesses can effectively engage with their customers regardless of location.
Certifications
No items found.
Verticals
No items found.
Clients
No items found.
What's the main service provided by
CX247
?
CX247 specializes in delivering comprehensive customer experience and contact center services designed to enhance client interactions. Their offerings include a variety of support options such as inbound customer assistance, multilingual support, live chat and messaging, email interactions, and social media customer care. This multi-channel approach ensures businesses can effectively engage their customers across various platforms, providing a seamless experience.
What additional services does
CX247
provide?
When was
CX247
founded?
CX247 was established in 2019, marking its entry into the customer experience and contact center industry. As of 2024, the company has been in operation for five years, during which it has developed a robust portfolio of services and gained significant experience in managing customer interactions across different sectors.
What industry verticals does
CX247
serve?
What delivery model does
CX247
offer?
How many employees and/or seats does
CX247
have?
CX247 boasts a workforce of over 10,000 employees, reflecting its substantial capacity to handle large volumes of customer interactions. This extensive team enables the company to provide consistent, high-quality support to clients, ensuring that customer needs are met promptly and effectively.
Can
CX247
be considered a good service provider for startups?
CX247 can be a valuable service provider for startups looking to establish a strong customer interaction framework. With their flexible delivery model and multi-channel support options, startups can benefit from tailored solutions that grow with their business needs. The company's commitment to providing a holistic customer experience enables new businesses to enhance their customer engagement right from the start.
Can
CX247
be considered a good service provider for SMBs?
For small and medium businesses, CX247 offers a scalable and adaptable service portfolio that can effectively support growth initiatives. Their extensive experience and data-driven solutions allow SMBs to manage customer interactions efficiently, helping to improve satisfaction and operational efficiency. The flexibility in service offerings ensures that smaller enterprises can find the right support without overwhelming their resources.
Can
CX247
be considered a good service provider for enterprises?
CX247 is well-positioned to serve enterprises and large companies due to its significant workforce and sophisticated service capabilities. The company’s experience in handling complex customer interaction needs, combined with its ability to provide support in multiple languages, makes it a reliable partner for large organizations seeking to enhance their customer service operations. Their commitment to a data-driven approach ensures that enterprises can expect consistent quality and operational excellence.
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