Cx Solutions Technology Inc
Customer Experience and Contact Center
GlobalCX is an IT company that provides customer experience and contact center solutions for the banking and financial services sector, known for its innovative automated CX testing and monitoring technologies.
Size
11-50
Private
Mission
About
GlobalCX offers customer experience and contact center solutions along with technical support and quality assurance services for clients in banking and financial services. The company operates using a technology-driven model and supports organizations requiring advanced CX solutions.
It is recognized for its expertise in automated CX testing and monitoring, with a dedicated team focused on enhancing customer interactions through tailored technology solutions.
Services
GlobalCX provides customer experience and contact center solutions supported by technical support and quality assurance services. These services cover automated CX testing, IVR and contact center application development, and omnichannel performance testing, tailored to support client needs in enhancing customer interactions.
Capabilities
CX Consulting & Journey Mapping
Technical Support (Tier 1/2)
Quality Assurance & Monitoring
Voice-of-Customer (VOC) Analytics
Industries Served
The company serves clients in banking and financial services. It has experience supporting organizations that require secure customer authentication and efficient omnichannel engagement, ensuring compliance and reducing fraud risks.
Unique Stregths
GlobalCX is known for its innovative approach to CX technology, offering clients specialized solutions such as passwordless authentication and chatbot testing automation. Its focus on seamless integration into client environments helps deliver consistent and efficient customer experiences.
Delivery Footprint
Headquartered in Toronto, Ontario, the company operates using a technology-driven delivery model. It serves clients across various regions, with a small but specialized team dedicated to providing expert engagement and support.
Certifications
No items found.
Verticals
Banking & Financial Services
Clients
No items found.
What's the main service provided by
Cx Solutions Technology Inc
?
Cx Solutions Technology Inc specializes in providing customer experience and contact center solutions. Their offerings include CX consulting and journey mapping, technical support at both Tier 1 and Tier 2 levels, as well as quality assurance and monitoring services. Additionally, they employ voice-of-customer analytics to enhance client interactions, ensuring a comprehensive approach to customer service.
What additional services does
Cx Solutions Technology Inc
provide?
When was
Cx Solutions Technology Inc
founded?
Cx Solutions Technology Inc was established in 2015, marking nearly a decade of experience in the customer experience sector by 2024. Since its inception, the company has focused on delivering innovative solutions tailored to the needs of its clients, particularly in the banking and financial services industries.
What industry verticals does
Cx Solutions Technology Inc
serve?
The primary industry served by Cx Solutions Technology Inc is Banking & Financial Services. This focus allows them to deliver specialized solutions that meet the unique challenges and requirements of organizations operating within these sectors.
What delivery model does
Cx Solutions Technology Inc
offer?
How many employees and/or seats does
Cx Solutions Technology Inc
have?
Cx Solutions Technology Inc operates with a workforce size ranging from 11 to 50 employees. This small team structure enables them to maintain a specialized approach, fostering close client relationships and tailored service delivery.
Can
Cx Solutions Technology Inc
be considered a good service provider for startups?
Cx Solutions Technology Inc can be a suitable service provider for startups, particularly those in the banking and financial sectors. Their technology-driven approach and specialized services can help startups establish a robust customer experience framework, which is crucial for gaining traction in competitive markets. However, startups should consider their smaller team size, which may influence the scalability of services as their needs grow.
Can
Cx Solutions Technology Inc
be considered a good service provider for SMBs?
Cx Solutions Technology Inc is well-positioned to support small and medium-sized businesses, especially in the financial services industry. Their flexible service offerings and expertise in customer experience can help SMBs enhance their customer interactions and operational efficiency. The company's focus on technology solutions allows for scalable support, making it easier for SMBs to grow while maintaining strong customer relationships.
Can
Cx Solutions Technology Inc
be considered a good service provider for enterprises?
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