Cx Connect
Customer Experience and Contact Center
cxconnect.ai is a technology-driven firm that provides customer experience and contact center solutions for telecommunications, retail, and technology sectors, known for its advanced AI and multilingual capabilities.
Size
Private
Mission
To reinvent how innovative companies manage their multilingual customer support operations by providing simple, delightful, and scalable customer engagement solutions.
About
cxconnect.ai offers customer experience and contact center solutions along with multilingual support, live chat & messaging support, and CX consulting for clients in telecommunications, retail, and technology. The company operates using an offshore and nearshore model and supports global enterprises.
It is recognized for its innovative AI-driven technology, with a secure, cloud-native platform that enables seamless multilingual communication across 150+ languages.
Services
cxconnect.ai provides customer experience and contact center solutions, supported by multilingual support, live chat & messaging support, and CX consulting. These services cover digital channels and are tailored to support businesses in enhancing customer engagement and satisfaction.
Capabilities
Multilingual Support
Live Chat & Messaging Support
CX Consulting & Journey Mapping
Industries Served
The company serves clients in telecommunications, retail, and technology. It has experience supporting global enterprises with services aligned to industry-specific requirements and technology platforms such as Salesforce, Zendesk, and Microsoft Dynamics.
Unique Stregths
cxconnect.ai is known for its advanced AI-driven solutions, offering clients significant cost reductions in multilingual support and enhanced agent capabilities. Its approach includes automated processes and seamless integration with existing systems, which help deliver consistency at scale.
Delivery Footprint
Headquartered in a technology-centric environment, the company operates using an offshore and nearshore delivery model. It serves clients across global markets, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Retail & e-Commerce
Technology & SaaS
Clients
Europe
What's the main service provided by
Cx Connect
?
Cx Connect specializes in delivering comprehensive customer experience and contact center solutions. Their offerings include multilingual support, live chat and messaging assistance, as well as customer experience consulting and journey mapping. These services are designed to enhance customer engagement and satisfaction, ensuring that businesses can effectively manage their multilingual customer support operations.
What additional services does
Cx Connect
provide?
In addition to their main offerings, Cx Solutions Technology Inc also provides additional capabilities in customer experience and contact center solutions. Their extended service portfolio includes technical support and quality assurance, which enhance the overall customer engagement process and ensure high standards of service delivery.
When was
Cx Connect
founded?
What industry verticals does
Cx Connect
serve?
Cx Connect serves a diverse array of industries, specifically focusing on Telecommunications & Media, Retail & e-Commerce, and Technology & SaaS. Their expertise in these sectors allows them to tailor their services to meet the unique demands and challenges faced by businesses operating in these fields.
What delivery model does
Cx Connect
offer?
Cx Connect employs both offshore and nearshore delivery models to provide its services. Offshore delivery refers to operations conducted from a distant location, often in a different country, allowing for cost-effective service provision. Nearshore delivery, on the other hand, involves operations in nearby countries, facilitating better communication and cultural alignment. This dual approach enables Cx Connect to effectively serve clients across global markets while maintaining high service quality.
How many employees and/or seats does
Cx Connect
have?
Can
Cx Connect
be considered a good service provider for startups?
Cx Connect may not be the ideal service provider for startups, mainly due to the scale and complexity of their offerings. While they provide advanced solutions suited for larger enterprises, startups often require more flexible and budget-friendly options. Startups might find their services comprehensive yet potentially overwhelming, as they may need to focus on more streamlined solutions at this early stage of their business.
Can
Cx Connect
be considered a good service provider for SMBs?
Cx Connect can be a suitable service provider for small and medium businesses (SMBs) looking to enhance their customer support capabilities. With a robust service portfolio that includes multilingual support and live chat solutions, they offer the tools necessary for SMBs to improve customer engagement. Their flexible delivery model also allows SMBs to scale their operations as they grow, ensuring that their customer service can evolve alongside their business needs.
Can
Cx Connect
be considered a good service provider for enterprises?
Cx Connect is well-positioned as a reliable provider for enterprises and large companies, thanks to their extensive experience and advanced technological offerings. With a focus on AI-driven solutions and a strong delivery model, they cater to the sophisticated needs of large organizations. Their recognition as the Most Innovative Tech Startup of the Year further underscores their capability to deliver innovative and effective customer support solutions at scale.
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