Customerze
Customer Experience and Contact Center
Customerze is a customer engagement firm that provides Customer Experience and Contact Center services for various industries, known for its innovative approach to customer success.
Size
Private
Mission
About
Customerze offers Customer Experience and Contact Center services along with Inbound Customer Support, Outbound Telesales & Retention, and CX Consulting for clients in retail, technology, and finance. The company operates using an offshore model and supports businesses globally.
It is recognized for its commitment to transparency and measurable results, with a dedicated team focused on understanding client needs and delivering tailored solutions.
Services
Customerze provides Customer Experience and Contact Center services supported by Inbound Customer Support, Outbound Telesales & Retention, and CX Consulting. These services cover various channels such as voice, email, and social media, and are tailored to support client needs in enhancing customer relationships and reducing churn.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Technical Support (Tier 1/2)
Social Media Customer Care
Live Chat & Messaging Support
Email Support
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Voice-of-Customer (VOC) Analytics
Industries Served
The company serves clients in retail, technology, and finance. It has experience supporting businesses of all sizes with services aligned to industry-specific requirements and leveraging advanced technology for actionable insights.
Unique Stregths
Customerze is known for its unique methodology toward customer success, offering clients a collaborative and data-driven approach. Its commitment to transparency and measurable results helps deliver consistency and builds long-term partnerships.
Delivery Footprint
Headquartered in an undisclosed location, the company operates using an offshore delivery model. It serves clients across various geographies, with teams working in remote environments to meet diverse client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
Customerze
?
Customerze specializes in enhancing customer experiences through its comprehensive Customer Experience and Contact Center services. This includes a wide array of support options such as Inbound Customer Support, Outbound Telesales and Retention, as well as Technical Support at both Tier 1 and Tier 2 levels. Additionally, the company offers Multilingual Support, Social Media Customer Care, Live Chat and Messaging Support, Email Support, and CX Consulting, which encompasses Journey Mapping and Quality Assurance. Their focus on delivering tailored solutions helps businesses effectively engage with their customers across various channels.
What additional services does
Customerze
provide?
When was
Customerze
founded?
Customerze was established in 2011, which means the company has been operational for approximately 13 years as of 2024. Since its inception, it has developed a strong commitment to providing innovative customer experience solutions, catering to a diverse clientele across multiple industries.
What industry verticals does
Customerze
serve?
What delivery model does
Customerze
offer?
How many employees and/or seats does
Customerze
have?
Can
Customerze
be considered a good service provider for startups?
Customerze's service offerings may be beneficial for startups, particularly those in the retail, technology, and finance sectors. With a focus on delivering tailored customer experience solutions, the company can help new businesses establish strong customer relationships from the outset. Their offshore delivery model allows them to offer scalable services that can grow alongside a startup's evolving needs, making them a viable partner for emerging companies looking to enhance customer engagement and retention.
Can
Customerze
be considered a good service provider for SMBs?
Customerze is well-positioned to support small and medium businesses (SMBs) with its diverse range of services. The company's emphasis on flexibility and scalability enables SMBs to access customized customer support solutions that can adapt to their growth. By leveraging advanced technologies and a data-driven approach, Customerze assists SMBs in improving customer relationships and reducing churn, which is crucial for their sustained success.
Can
Customerze
be considered a good service provider for enterprises?
While Customerze offers a robust suite of services that can benefit larger organizations, its strengths lie primarily in providing tailored support to small and medium businesses. Enterprises looking for highly sophisticated customer experience solutions may find that Customerze's offshore delivery model and commitment to transparency align well with their needs. However, companies with extensive operational demands may require more comprehensive resources typically offered by larger BPO providers.
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