CustomerServ
Customer Experience and Contact Center
CustomerServ is a BPO provider that provides customer experience and contact center solutions for various industries, known for its extensive vendor evaluation process and high renewal rates.
Size
1-10
Private
1m-10m
Mission
To match businesses with the right service providers tailored to their specific needs.
About
CustomerServ offers customer experience and contact center solutions along with vendor evaluation and consulting services for clients in retail, technology, telecommunications, healthcare, insurance, and financial services. The company operates using a customized delivery model and supports businesses of all sizes, from startups to Fortune 100 companies.
It is recognized for its personalized attention and no service fees, with a proven track record of facilitating over USD two billion in outsourcing contracts and a high customer renewal rate.
Services
CustomerServ provides customer experience and contact center solutions supported by vendor evaluation and consulting services. These services cover call center outsourcing and software-enabled solutions, tailored to support businesses in achieving seamless customer interactions and operational efficiency.
Capabilities
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Technical Support (Tier 1/2)
Industries Served
The company serves clients in retail, technology, telecommunications, healthcare, insurance, and financial services. It has experience supporting a diverse range of businesses, ensuring compatibility with industry-specific requirements and technology platforms.
Unique Stregths
CustomerServ is known for its rigorous vendor evaluation process, offering clients access to a global network of call center organizations. Its approach includes personalized attention and a commitment to long-term relationships, which help deliver consistent service quality and high client satisfaction.
Delivery Footprint
Headquartered in Texas, USA, the company operates using a customized delivery model that includes onshore, nearshore, and offshore solutions. It serves clients across various geographies, ensuring flexibility in meeting diverse business needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Technology & SaaS
Telecommunications & Media
Healthcare & Life Sciences
Insurance
Banking & Financial Services
Clients
No items found.
What's the main service provided by
CustomerServ
?
CustomerServ specializes in delivering customer experience and contact center solutions tailored to meet the unique needs of businesses. Their offerings include CX consulting and journey mapping, quality assurance and monitoring, as well as technical support at both Tier 1 and Tier 2 levels. This comprehensive approach ensures that clients can achieve optimal customer interactions and operational efficiency through a combination of outsourcing and software-enabling solutions.
What additional services does
CustomerServ
provide?
When was
CustomerServ
founded?
CustomerServ was established in 2006, marking its presence in the BPO industry for over 17 years. Since its inception, the company has evolved to become a trusted partner for businesses looking to enhance their customer service capabilities.
What industry verticals does
CustomerServ
serve?
CustomerServ serves a diverse range of industries, including Retail & e-Commerce, Technology & SaaS, Telecommunications & Media, Healthcare & Life Sciences, Insurance, and Banking & Financial Services. This broad industry focus enables the company to cater to specific sector requirements and leverage technology platforms effectively.
What delivery model does
CustomerServ
offer?
CustomerServ employs a flexible delivery model that encompasses onshore, nearshore, and offshore solutions. Onshore refers to services provided within the same country as the client, nearshore indicates services delivered from a neighboring country, and offshore entails services offered from a distant country. This model allows CustomerServ to adapt its offerings to meet varying client needs while ensuring quality and efficiency.
How many employees and/or seats does
CustomerServ
have?
CustomerServ operates with a small workforce, consisting of 1 to 10 employees. This size allows for personalized attention and tailored services, ensuring that clients receive the dedicated support they require.
Can
CustomerServ
be considered a good service provider for startups?
CustomerServ is well-suited to support startups looking for customer experience solutions. With a focus on personalized service and a flexible delivery model, the company can adapt its offerings to meet the specific requirements of emerging businesses. Their expertise in vendor evaluation and consulting is particularly beneficial for startups that need to navigate the complexities of outsourcing and customer service management.
Can
CustomerServ
be considered a good service provider for SMBs?
Small and medium businesses can greatly benefit from partnering with CustomerServ. The company's scalable service portfolio and commitment to personalized attention make it an ideal choice for SMBs seeking to enhance their customer experience. With a proven track record of facilitating significant outsourcing contracts, CustomerServ is equipped to support growth and operational efficiency for businesses of this size.
Can
CustomerServ
be considered a good service provider for enterprises?
While CustomerServ primarily caters to smaller businesses, its experience and established processes also position it as a reliable partner for larger enterprises. The company's customized delivery model and rigorous vendor evaluation process ensure that enterprises can achieve high service quality. However, potential clients in this category should carefully assess their specific needs and expectations, given CustomerServ's smaller scale.
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