Customer Elation
Customer Experience and Contact Center
Customer Elation is a BPO company that provides customer experience and contact center solutions for healthcare, retail, and financial services, known for its state-of-the-art technology and commitment to quality.
Size
51-200
Private
1m-10m
Mission
To provide personalized experiences through custom-designed programs tailored to specific customer interaction processes.
About
Customer Elation offers customer experience and contact center solutions along with specialized programs for clients in healthcare, retail, and financial services. The company operates using an onshore, nearshore, and offshore delivery model and supports a diverse range of clients across the U.S.
It is recognized for its low employee turnover and high-quality service delivery, with a focus on customized programs that enhance customer interactions.
Services
Customer Elation provides customer experience and contact center solutions, supported by specialized programs such as inbound customer support, technical support, and social media customer care. These services cover various communication channels and are tailored to support client needs in a personalized manner.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Industries Served
The company serves clients in healthcare, retail, gaming, and financial services. It has experience supporting organizations with services aligned to industry-specific requirements and technology platforms, ensuring compliance and efficiency in customer interactions.
Unique Stregths
Customer Elation is known for its commitment to quality and customization, offering clients a stable workforce that ensures continuity in service delivery. Its approach includes utilizing state-of-the-art technology and maintaining HIPAA compliance, which helps deliver consistent and secure customer experiences.
Delivery Footprint
Headquartered in Bloomington, Minnesota, the company operates using an onshore, nearshore, and offshore delivery model. It serves clients across multiple states in the U.S., with teams working in secure environments to meet diverse client needs.
Certifications
No items found.
Verticals
Gaming & Entertainment
Insurance
Healthcare & Life Sciences
Retail & e-Commerce
Banking & Financial Services
Clients
Marvel's Avengers Expansion: Black Panther – War for Wakanda
Age of Mythology: Retold
Marvel's Guardians of the Galaxy
Ratchet and Clank: Rift Apart
Medal of Honor: Above and Beyond
What's the main service provided by
Customer Elation
?
Customer Elation specializes in delivering comprehensive customer experience and contact center solutions. Their offerings include a range of services such as inbound customer support, technical support at both Tier 1 and Tier 2 levels, social media customer care, live chat and messaging support, and email support. This diverse array of services ensures that they can cater to various client needs, providing personalized and effective customer interactions.
What additional services does
Customer Elation
provide?
When was
Customer Elation
founded?
Customer Elation was established in 1993, which means the company has been in operation for over 30 years. Since its inception, it has been dedicated to enhancing customer experiences through tailored programs that meet specific interaction processes.
What industry verticals does
Customer Elation
serve?
Customer Elation serves a variety of industries, including Gaming & Entertainment, Insurance, Healthcare & Life Sciences, Retail & e-Commerce, and Banking & Financial Services. This broad industry focus allows them to leverage their expertise and technology to meet the unique requirements of each sector.
What delivery model does
Customer Elation
offer?
Customer Elation employs a versatile delivery model that includes onshore, nearshore, and offshore services. Onshore refers to operations based within the same country, nearshore indicates services provided in neighboring countries, and offshore involves operations in distant countries. This approach enables the company to optimize costs while ensuring high-quality service delivery tailored to their clients' needs.
How many employees and/or seats does
Customer Elation
have?
Customer Elation employs between 51 and 200 individuals, which allows them to maintain a stable workforce capable of delivering consistent and high-quality service. This size supports their commitment to low employee turnover and enhances the overall customer experience.
Can
Customer Elation
be considered a good service provider for startups?
Can
Customer Elation
be considered a good service provider for SMBs?
Customer Elation is well-positioned to support small and medium businesses with its scalable service offerings and customizable solutions. The company's focus on personalized customer experiences aligns well with the needs of SMBs looking to enhance their customer interactions without the overhead of larger service providers. Their diverse service portfolio allows them to adapt to the specific requirements of smaller organizations, making them a suitable partner for growth.
Can
Customer Elation
be considered a good service provider for enterprises?
While Customer Elation offers a range of services that could benefit larger enterprises, they may be more suited for small and medium businesses due to their size and operational model. Their commitment to quality and customization can appeal to enterprises; however, larger companies might seek providers with more extensive resources and specialized certifications. Thus, while they can accommodate enterprise needs, their strengths are more aligned with supporting SMBs.
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