Customer Direct
Customer Experience and Contact Center
Customer Direct is a boutique outsourcing firm that provides customer experience and contact center services for any industry, known for its customized solutions and empathetic service delivery.
Size
201-500
Private
1m-10m
Mission
About
Customer Direct offers customer experience and contact center services along with back-office operations for clients in any industry. The company operates using a flexible delivery model and supports North American customers.
It is recognized for its thorough client onboarding process, with a focus on quality, efficiency, and scalability in managing customer interactions.
Services
Customer Direct provides customer experience and contact center services, supported by back-office operations and specific offerings such as inbound customer support, outbound telesales and retention, email support, order management and fulfillment, and business intelligence and dashboarding. These services cover multiple communication channels, including phone, email, chat, mail, and social media, and are tailored to support clients' unique needs in managing customer interactions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Email Support
Order Management & Fulfilment
Business Intelligence & Dashboarding
Industries Served
The company serves clients in any industry, demonstrating a broad capability to handle outsourced contact center and business processing needs. It has experience supporting various client types with services aligned to industry-specific requirements, ensuring adaptability across sectors.
Unique Stregths
Customer Direct is known for its customized solutions and meticulous onboarding process, offering clients a competitive advantage through a centralized onshore workforce. Its approach includes a thorough business discovery phase, tailored hiring and training of staff, and integration with clients' IT systems, which help deliver consistency and quality at scale.
Delivery Footprint
Headquartered in Saint Ann, Missouri, the company operates using a flexible delivery model. It serves clients across North America, with teams working in onshore environments to ensure empathetic service delivery and seamless integration with client operations.
Certifications
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Verticals
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Clients
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What's the main service provided by
Customer Direct
?
Customer Direct specializes in delivering exceptional customer experience and contact center services. Their offerings encompass a variety of essential sub-services, including inbound customer support, outbound telesales and retention, email assistance, order management and fulfillment, as well as business intelligence and dashboarding. This comprehensive suite of services is designed to address the unique needs of clients across different industries, providing support across multiple communication channels such as phone, email, chat, mail, and social media.
What additional services does
Customer Direct
provide?
In addition to its primary focus on customer experience and contact center solutions, Customer Direct also offers back-office operations. This extended service portfolio enhances their capability to support clients with various administrative and operational tasks, thereby streamlining processes and improving overall efficiency.
When was
Customer Direct
founded?
Customer Direct was established in 1997, marking over 26 years of operation in the business process outsourcing industry. Since its inception, the company has continuously evolved to meet the changing demands of customer interactions and support services.
What industry verticals does
Customer Direct
serve?
What delivery model does
Customer Direct
offer?
How many employees and/or seats does
Customer Direct
have?
Customer Direct employs between 201 to 500 individuals, positioning itself as a mid-sized company. This workforce size allows the organization to maintain a balance between personalized service and efficient scalability, catering effectively to its clients' diverse needs.
Can
Customer Direct
be considered a good service provider for startups?
Customer Direct can be a beneficial service provider for startups, particularly those seeking to enhance their customer interactions from the outset. With a robust suite of services tailored for diverse communication channels, startups can leverage Customer Direct's expertise to establish a solid foundation for customer support. The company’s flexible delivery model allows new businesses to scale their operations seamlessly as they grow, ensuring that they receive the necessary support during critical early stages.
Can
Customer Direct
be considered a good service provider for SMBs?
For small and medium businesses, Customer Direct presents a compelling option due to its scalable service offerings and experience across various industries. Their emphasis on quality and efficiency allows SMBs to optimize customer interactions without overextending resources. The company’s customized approach ensures that smaller enterprises can access the same level of service sophistication typically reserved for larger organizations, making them a valuable partner for growth and operational effectiveness.
Can
Customer Direct
be considered a good service provider for enterprises?
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