Customer Connect Malaysia Sdn Bhd
Customer Experience and Contact Center
Customer Connect Malaysia Sdn Bhd is a business process outsourcing organization that provides customer experience and contact center services for healthcare, financial services, and non-profit sectors, known for its local expertise and comprehensive career development initiatives.
Size
11-50
Private
Mission
About
Customer Connect Malaysia Sdn Bhd offers customer experience and contact center services along with telesales, customer service, and technical support for clients in healthcare, financial services, and non-profit sectors. The company operates using an onshore model and supports clients primarily in Malaysia.
It is recognized for its focus on enhancing customer satisfaction and loyalty, with a commitment to career development for its employees that fosters professional growth and skill enhancement.
Services
Customer Connect Malaysia Sdn Bhd provides customer experience and contact center services supported by telesales, customer service, and technical support. These services cover inbound and outbound interactions, tailored to support client needs across various business functions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Customer & Marketing Analytics
Industries Served
The company serves clients in healthcare, financial services, and non-profit sectors. It has experience supporting organizations with services aligned to industry-specific requirements and technology platforms, ensuring effective communication and engagement.
Unique Stregths
Customer Connect Malaysia is known for its local expertise and innovative strategies that enhance revenue and customer satisfaction. Its approach includes comprehensive career development initiatives, which help deliver consistency and quality at scale.
Delivery Footprint
Headquartered in Kuala Lumpur, Malaysia, the company operates using an onshore delivery model. It serves clients primarily within the region, with teams working on-site to meet specific client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Banking & Financial Services
Non-Profit & NGOs
Clients
No items found.
What's the main service provided by
Customer Connect Malaysia Sdn Bhd
?
Customer Connect Malaysia Sdn Bhd specializes in providing exceptional customer experience and contact center solutions. Their comprehensive service offerings include inbound customer support, outbound telesales and retention, as well as technical support at both Tier 1 and Tier 2 levels. Additionally, they provide customer and marketing analytics, ensuring that clients receive tailored support that meets their specific operational needs.
What additional services does
Customer Connect Malaysia Sdn Bhd
provide?
When was
Customer Connect Malaysia Sdn Bhd
founded?
Customer Connect Malaysia Sdn Bhd was established in 2013, marking over a decade of experience in the customer service industry. Since its inception, the company has focused on delivering high-quality customer support and enhancing client engagement across various sectors.
What industry verticals does
Customer Connect Malaysia Sdn Bhd
serve?
The company serves a diverse range of industries including Healthcare & Life Sciences, Banking & Financial Services, and Non-Profit & NGOs. This broad focus enables Customer Connect Malaysia to tailor its services to meet the unique requirements of each sector, ensuring effective communication and support.
What delivery model does
Customer Connect Malaysia Sdn Bhd
offer?
Customer Connect Malaysia Sdn Bhd employs an onshore delivery model, which means that their services are provided locally within Malaysia. This approach allows them to maintain close communication with clients and ensure that their services are tailored to meet specific regional needs, enhancing overall efficiency and customer satisfaction.
How many employees and/or seats does
Customer Connect Malaysia Sdn Bhd
have?
The workforce at Customer Connect Malaysia Sdn Bhd consists of a small team, ranging from 11 to 50 employees. This size allows for a personalized touch in their service delivery, fostering strong relationships with clients and ensuring quality in their customer interactions.
Can
Customer Connect Malaysia Sdn Bhd
be considered a good service provider for startups?
Customer Connect Malaysia Sdn Bhd can be a beneficial service provider for startups, particularly those within its industry focus areas. With a strong emphasis on customer experience and tailored support, startups can leverage their services to establish a solid foundation for customer engagement. Their onshore delivery model also enables startups to maintain close oversight and foster effective communication.
Can
Customer Connect Malaysia Sdn Bhd
be considered a good service provider for SMBs?
Customer Connect Malaysia Sdn Bhd is well-positioned to support small and medium businesses (SMBs) looking for flexible and scalable customer service solutions. Given its range of services in customer support and technical assistance, SMBs can benefit from their expertise in enhancing customer satisfaction while managing growth effectively. The company’s commitment to career development and quality service ensures that SMBs receive reliable support as they expand.
Can
Customer Connect Malaysia Sdn Bhd
be considered a good service provider for enterprises?
While Customer Connect Malaysia Sdn Bhd primarily focuses on smaller organizations, it may not be the ideal partner for larger enterprises requiring extensive scalability and advanced service options. Their workforce size and service offerings are better suited for SMBs and startups rather than large-scale operations that necessitate a broader range of resources and specialized solutions.
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