Custom Promotional Communications
Customer Experience and Contact Center
CPC Media is a boutique consulting agency that provides customer experience and contact center solutions for various industries, known for its personalized service and deep industry expertise.
Size
1-10
Private
Mission
About
CPC Media offers customer experience and contact center solutions along with inbound customer support, live chat and messaging support, and social media customer care for clients across multiple sectors. The company operates using a flexible delivery model and supports organizations seeking to enhance their media presence and customer engagement strategies.
It is recognized for its tailored consulting services, with a team of seasoned professionals bringing over 25 years of experience in customer engagement and media strategy.
Services
CPC Media provides customer experience and contact center solutions, supported by inbound customer support, live chat and messaging support, and social media customer care. These services cover various communication channels and are tailored to support client needs in enhancing customer engagement and media strategies.
Capabilities
Inbound Customer Support
Live Chat & Messaging Support
Social Media Customer Care
Industries Served
The company serves clients across various industries, including retail, finance, and media. It has experience supporting organizations with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
CPC Media is known for its personalized service and innovative approaches, offering clients customized, high-impact solutions. Its approach includes close client relationships and strategic insights, which help deliver effective outcomes.
Delivery Footprint
Headquartered in Los Angeles, the company operates using a flexible delivery model. It serves clients across various geographies, with teams that adapt to meet client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
Custom Promotional Communications
?
Custom Promotional Communications specializes in providing comprehensive customer experience and contact center solutions. Their offerings include inbound customer support, live chat and messaging support, as well as social media customer care. This diverse range of services is designed to enhance client interactions and improve customer engagement across various communication platforms.
What additional services does
Custom Promotional Communications
provide?
When was
Custom Promotional Communications
founded?
Custom Promotional Communications was established in 2008, marking over 15 years of experience in the industry. Since its inception, the company has focused on delivering tailored customer engagement solutions to a variety of sectors, leveraging its extensive expertise to meet evolving client needs.
What industry verticals does
Custom Promotional Communications
serve?
What delivery model does
Custom Promotional Communications
offer?
How many employees and/or seats does
Custom Promotional Communications
have?
Custom Promotional Communications operates with a small team, comprising between 1 to 10 employees. This compact workforce allows for personalized attention and agile responses to client requirements, fostering close relationships and customized service delivery.
Can
Custom Promotional Communications
be considered a good service provider for startups?
Custom Promotional Communications can be a suitable service provider for startups, particularly due to its flexible delivery model and personalized approach. With a small team, the company is capable of offering tailored solutions that can adapt to the unique challenges faced by emerging businesses, making it easier for startups to enhance their customer engagement from the ground up.
Can
Custom Promotional Communications
be considered a good service provider for SMBs?
For small and medium businesses, Custom Promotional Communications presents a compelling choice. The company's extensive service portfolio, which includes inbound customer support and live chat services, allows SMBs to scale their customer engagement strategies effectively. Their adaptive delivery model ensures that even smaller organizations can benefit from high-quality support without overwhelming operational demands.
Can
Custom Promotional Communications
be considered a good service provider for enterprises?
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