Custom Connect International
Customer Experience and Contact Center
Custom Connect is a global BPO organization that provides customer experience and contact center solutions for diverse industries, known for its innovative approach to customer dialogue.
Size
201-500
Private
10m-50m
Mission
To optimize dialogue between partners and their customers by combining human contact and innovation.
About
Custom Connect offers customer experience and contact center solutions along with support services for clients in various sectors. The company operates using an onshore, nearshore, and offshore delivery model and supports organizations across Europe, South America, and Africa.
It is recognized for its commitment to optimizing customer interactions, with a focus on creating custom-made dialogues that enhance relationships and foster engagement.
Services
Custom Connect provides customer experience and contact center solutions supported by support services and technology offerings such as inbound customer support, technical support, and CX consulting. These services cover various channels, including voice and digital communication, and are tailored to support client needs across different business functions.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Live Chat & Messaging Support
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Voice-of-Customer (VOC) Analytics
Service Desk & IT Support
Network Monitoring & Management
Industries Served
The company serves clients in multiple sectors, including both profit and non-profit organizations. It has experience supporting large, medium, and small enterprises with services aligned to their specific requirements and operational needs.
Unique Stregths
Custom Connect is known for its innovative approach to customer dialogue, offering clients a unique standard for effortless interactions. Its approach includes a focus on continuous improvement and the integration of technology to enhance communication, ensuring consistency and quality in service delivery.
Delivery Footprint
Headquartered in multiple locations across three continents, the company operates using an onshore, nearshore, and offshore delivery model. It serves clients across Western Europe, South Africa, Canada, the U.S., New Zealand, and Australia, with teams working in a hybrid environment to meet diverse client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
Custom Connect International
?
Custom Connect International specializes in providing comprehensive customer experience and contact center solutions. Their offerings include a range of support services such as inbound customer support, tiered technical support, live chat and messaging assistance, customer experience consulting, quality assurance monitoring, voice-of-customer analytics, and IT support. This diverse service portfolio is designed to enhance customer interactions and ensure that businesses can effectively engage with their clients across multiple channels.
What additional services does
Custom Connect International
provide?
When was
Custom Connect International
founded?
Custom Connect International was established in 2005, marking nearly two decades of experience in the customer experience and contact center industry. Since its inception, the company has grown and adapted to the evolving needs of its clients, consistently aiming to optimize communication between businesses and their customers.
What industry verticals does
Custom Connect International
serve?
What delivery model does
Custom Connect International
offer?
Custom Connect International employs a flexible delivery model that encompasses onshore, nearshore, and offshore services. Onshore refers to operations within the same country as the client, while nearshore involves neighboring countries, allowing for cultural affinity and similar time zones. Offshore entails services provided from distant countries, often resulting in cost efficiencies. This versatile approach enables Custom Connect to cater to a wide range of client needs across various regions.
How many employees and/or seats does
Custom Connect International
have?
Custom Connect International has a workforce that ranges between 201 to 500 employees. This size allows the company to maintain efficient operations while still being agile enough to adapt to the specific demands of their clients across different sectors.
Can
Custom Connect International
be considered a good service provider for startups?
Custom Connect International can be a suitable service provider for startups, particularly those seeking to establish a robust customer service framework from the outset. With a diverse range of services and a flexible delivery model, the company can tailor its offerings to meet the unique needs of emerging businesses. Startups looking for reliable support in customer experience can benefit from Custom Connect's innovative approach and commitment to optimizing communication channels.
Can
Custom Connect International
be considered a good service provider for SMBs?
For small and medium-sized businesses, Custom Connect International presents a compelling option due to its scalable service offerings and extensive experience. The company understands the challenges faced by SMBs and provides tailored solutions that can grow alongside the business. With a focus on enhancing customer interactions, Custom Connect can help SMBs improve their operational efficiency and customer satisfaction, making them a valuable partner for companies looking to expand their reach.
Can
Custom Connect International
be considered a good service provider for enterprises?
Custom Connect International is well-positioned to support enterprises and large organizations, thanks to its substantial service portfolio and proven delivery models. The company's ability to operate onshore, nearshore, and offshore offers large clients the flexibility they need to optimize costs while maintaining high service quality. With a commitment to innovative customer dialogue and a focus on continuous improvement, Custom Connect can deliver sophisticated solutions that meet the complex needs of large enterprises.
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