Custom Connect
Customer Experience and Contact Center
CustomConnect is a financial services application that provides customer experience and contact center solutions for banking, financial services, and retail, known for its tailored dealership finance and insurance services.
Size
Private
Mission
To provide seamless solutions that enhance operations.
About
CustomConnect offers customer experience and contact center solutions along with project services, learning and adoption, managed services, and process optimization for clients in banking, financial services, and retail. The company operates using a multiregional delivery model and supports dealerships and businesses requiring complex integrations.
It is recognized for enhancing dealership operations with efficient finance and insurance processes, leveraging third-party integrations to ensure full customization and adaptability.
Services
CustomConnect provides customer experience and contact center solutions supported by project services, learning and adoption, managed services, and process optimization. These services cover a range of channels and are tailored to support dealership finance and insurance operations, enhancing efficiency and customer satisfaction.
Capabilities
Multilingual Support
CX Consulting & Journey Mapping
Learning & Development Support
Process Assessment & Transition Management
Industries Served
The company serves clients in banking, financial services, and retail. It has experience supporting dealerships and businesses with services aligned to industry-specific requirements and technology platforms such as ADP, RouteOne, and DealerTrack.
Unique Stregths
CustomConnect is known for its innovative approach to dealership finance and insurance, offering clients efficient solutions that enhance operational effectiveness. Its approach includes proactive management and optimization services, which help deliver consistency and reliability at scale.
Delivery Footprint
Headquartered in a multiregional environment, the company operates using a multiregional delivery model. It serves clients across three continents, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Custom Connect
?
Custom Connect specializes in delivering customer experience and contact center solutions, complemented by a range of project services. Their offerings include multilingual support, CX consulting, journey mapping, learning and development support, as well as process assessment and transition management. These services are tailored to enhance dealership operations and improve customer interactions across various channels.
What additional services does
Custom Connect
provide?
When was
Custom Connect
founded?
What industry verticals does
Custom Connect
serve?
Custom Connect serves clients primarily in the Banking & Financial Services and Retail & e-Commerce sectors. Their expertise is particularly beneficial for businesses that require tailored solutions to meet industry-specific challenges and technology needs.
What delivery model does
Custom Connect
offer?
Custom Connect employs a versatile delivery model comprising onshore, nearshore, and offshore services. Onshore refers to services provided within the same country as the client, while nearshore involves operations in neighboring countries. Offshore services are delivered from locations further away, allowing for a flexible and cost-effective approach to meet diverse client requirements.
How many employees and/or seats does
Custom Connect
have?
Can
Custom Connect
be considered a good service provider for startups?
Can
Custom Connect
be considered a good service provider for SMBs?
Custom Connect is well-suited to support small and medium-sized businesses due to its scalable service offerings and flexible delivery model. The company’s focus on enhancing operational efficiency and customer satisfaction makes it a valuable partner for SMBs looking to optimize their processes and improve customer engagement. Their expertise in customer experience solutions can significantly benefit smaller organizations aiming for growth in competitive markets.
Can
Custom Connect
be considered a good service provider for enterprises?
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