Cupola Teleservices Cts
Customer Experience and Contact Center
Cupola Group is the UAE's premier outsourced contact center services provider that provides customer experience and contact center solutions for diverse industries, known for its pioneering role in the region's BPO landscape.
Size
501-1K
Private
50m-100m
Mission
About
Cupola Group offers customer experience and contact center solutions along with back-office operations for clients in banking, telecommunications, healthcare, retail, and government sectors. The company operates using an onshore model and supports clients across the Middle East and Africa.
It is recognized for its innovative approach and commitment to quality, with over 25 years of experience in delivering complex customer experience projects on time.
Services
Cupola Group provides customer experience and contact center solutions, supported by back-office operations. These services include inbound customer support, outbound telesales, social media customer care, live chat support, and email support. They cover multiple communication channels and are tailored to meet diverse client needs.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Industries Served
The company serves clients in banking and financial services, telecommunications and media, healthcare, retail and e-commerce, government, and education. It has extensive experience supporting various sectors with services aligned to industry-specific requirements and quality standards.
Unique Stregths
Cupola Group is known for its pioneering role in the outsourced contact center business in the UAE, offering clients a consultative and technology-oriented approach. Its commitment to quality and deep local knowledge ensures reliable delivery of services tailored to the unique needs of each client.
Delivery Footprint
Headquartered in Dubai, United Arab Emirates, the company operates using an onshore delivery model. It serves clients across the Middle East and Africa, with teams capable of working in both on-site and remote environments to ensure operational flexibility.
Certifications
No items found.
Verticals
Banking & Financial Services
Telecommunications & Media
Healthcare & Life Sciences
Retail & e-Commerce
Government & Public Sector
Education & EdTech
Insurance
Gaming & Entertainment
Real Estate & Property Management
Travel Hospitality & Leisure
Clients
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What's the main service provided by
Cupola Teleservices Cts
?
Cupola Teleservices Cts specializes in delivering exceptional customer experience and contact center solutions. Their offerings encompass a wide range of services, including inbound customer support, outbound telesales and retention, social media customer care, live chat and messaging support, as well as email support. This comprehensive suite is designed to cater to the diverse needs of clients across various communication channels.
What additional services does
Cupola Teleservices Cts
provide?
When was
Cupola Teleservices Cts
founded?
Established in 1999, Cupola Teleservices Cts has been operating for over 25 years. Since its inception, the company has grown and evolved, honing its expertise in the customer experience and contact center domain, particularly in the Middle East and Africa.
What industry verticals does
Cupola Teleservices Cts
serve?
Cupola Teleservices Cts serves a diverse array of industries, including Banking & Financial Services, Telecommunications & Media, Healthcare & Life Sciences, Retail & e-Commerce, Government & Public Sector, Education & EdTech, Insurance, Gaming & Entertainment, Real Estate & Property Management, and Travel, Hospitality & Leisure. Their extensive experience across these sectors allows them to deliver tailored solutions that meet specific industry requirements.
What delivery model does
Cupola Teleservices Cts
offer?
Cupola Teleservices Cts employs an onshore delivery model, meaning that their services are primarily provided from within the same country where their clients are based. This approach ensures that they can offer localized support while maintaining high-quality standards. Additionally, they offer flexibility through work-from-home or virtual solutions, allowing them to adapt to various client needs and operational environments.
How many employees and/or seats does
Cupola Teleservices Cts
have?
Cupola Teleservices Cts employs between 501 and 1,000 individuals, indicating a substantial workforce capable of handling large-scale projects and providing comprehensive customer support solutions.
Can
Cupola Teleservices Cts
be considered a good service provider for startups?
Cupola Teleservices Cts can be a beneficial service provider for startups, particularly those seeking to establish a solid customer support foundation. With their extensive range of services, including inbound support and social media care, startups can leverage Cupola's expertise to enhance their customer engagement from the outset. Their flexible delivery model also allows startups to scale operations as they grow, making it easier to adapt to changing business needs.
Can
Cupola Teleservices Cts
be considered a good service provider for SMBs?
Small and medium businesses (SMBs) can find valuable support in Cupola Teleservices Cts due to their comprehensive service offerings and scalable solutions. The company's experience in various industries allows them to cater to the unique needs of SMBs, providing them with the necessary tools to enhance customer interactions. Additionally, their operational flexibility, including onshore and virtual service delivery, enables SMBs to maintain high-quality customer support while managing costs effectively.
Can
Cupola Teleservices Cts
be considered a good service provider for enterprises?
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