Cuéntame Nearshore Bpo
Customer Experience and Contact Center
Cuéntame is a human and technology-powered platform that provides customer experience and contact center solutions for banking, telecommunications, and retail, known for its focus on workplace mental health and employee well-being.
Size
51-200
Private
Mission
To improve business performance by enhancing the relationship between organizations and their employees through mental health risk identification, prevention, and resolution.
About
Cuéntame offers customer experience and contact center solutions along with multilingual support and CX consulting for clients in banking, telecommunications, and retail. The company operates using a nearshore model and supports organizations across Mexico, Colombia, and Chile.
It is recognized for its significant impact on employee well-being, with proven results including a 60% reduction in staff turnover and a 40% increase in overall well-being within client organizations.
Services
Cuéntame provides customer experience and contact center solutions supported by multilingual support and CX consulting. These services include inbound customer support, outbound telesales, and journey mapping, tailored to enhance customer satisfaction and optimize client business processes.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
CX Consulting & Journey Mapping
Industries Served
The company serves clients in banking, telecommunications, and retail. It has experience supporting large organizations with services aligned to industry-specific requirements, ensuring compliance and operational efficiency.
Unique Stregths
Cuéntame is known for its innovative approach to workplace mental health, offering clients personalized tools to identify and resolve psychosocial risks. Its methodology empowers companies to create healthier work environments, contributing to improved employee engagement and retention.
Delivery Footprint
Headquartered in Mexico, the company operates using a nearshore delivery model. It serves clients across Latin America, with teams working in hybrid environments to meet diverse client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Telecommunications & Media
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Cuéntame Nearshore Bpo
?
Cuéntame Nearshore Bpo specializes in enhancing customer experience through its comprehensive contact center solutions. Their key offerings include inbound customer support, outbound telesales and retention, multilingual assistance, as well as CX consulting and journey mapping. These services are designed to not only meet customer needs but also to optimize business processes for their clients.
What additional services does
Cuéntame Nearshore Bpo
provide?
When was
Cuéntame Nearshore Bpo
founded?
Cuéntame Nearshore Bpo was established in 2007, which means the company has been operating for over 16 years. Since its inception, it has focused on delivering high-quality customer service and support solutions.
What industry verticals does
Cuéntame Nearshore Bpo
serve?
The company caters to various sectors, primarily focusing on Banking & Financial Services, Telecommunications & Media, and Retail & e-Commerce. This diverse industry experience allows Cuéntame to tailor its services to meet the specific needs of its clients.
What delivery model does
Cuéntame Nearshore Bpo
offer?
Cuéntame Nearshore Bpo operates using a nearshore delivery model, which means they provide services from a nearby country, in this case, Guatemala, to clients in Latin America. This approach offers the benefits of geographical proximity, cultural similarities, and cost efficiency, making it an attractive option for businesses looking to outsource their customer service operations.
How many employees and/or seats does
Cuéntame Nearshore Bpo
have?
Cuéntame Nearshore Bpo employs between 51 and 200 individuals, indicating a moderately sized workforce that allows for a personalized approach to client services while maintaining flexibility in operations.
Can
Cuéntame Nearshore Bpo
be considered a good service provider for startups?
While Cuéntame Nearshore Bpo has a solid foundation in customer experience services, its size and service offerings may not be the most ideal fit for startups. Startups often require highly flexible solutions that can adapt quickly to changing needs, and while Cuéntame has a diverse service portfolio, they may be better suited for more established companies with defined operational requirements.
Can
Cuéntame Nearshore Bpo
be considered a good service provider for SMBs?
Cuéntame Nearshore Bpo is well-positioned to support small and medium-sized businesses (SMBs). Their scalable service offerings and focus on customer experience can help SMBs enhance their operational efficiency and customer satisfaction, making them a reliable partner for growth.
Can
Cuéntame Nearshore Bpo
be considered a good service provider for enterprises?
Cuéntame Nearshore Bpo is a strong candidate for enterprises and large companies, especially in sectors like banking and telecommunications. Their experience in providing industry-specific solutions, combined with their innovative approach to workplace mental health and employee engagement, positions them as a dependable partner for large organizations seeking to optimize their customer service operations.
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