Cubos3000 specializes in delivering customer experience and contact center solutions. Their main offerings encompass a wide range of services including inbound customer support, outbound telesales and retention, customer and marketing analytics, data entry and processing, as well as email and social media management. Additionally, they provide web development, campaign management, content creation and localization, email marketing production, quality assurance, market and competitive intelligence, lead research, list building, technical support, and voice-of-customer analytics, ensuring comprehensive support for their clients across various sectors.

In addition to its main offerings, Cuéntame also provides back-office operations. This service extends their capabilities beyond customer interaction, ensuring that clients can rely on them for comprehensive support across various business functions.

Cubos3000 was established in the year 2000, marking over 24 years of experience in the business process outsourcing industry. Since its inception, the company has grown and adapted to the evolving needs of its clients, positioning itself as a reliable partner for customer experience management.

Cubos3000 operates utilizing an offshore delivery model, which allows them to provide their services from a location outside of their clients' country, in this case, from the Philippines. This approach enables the company to leverage cost efficiencies while maintaining high service quality, as they can tap into a skilled workforce dedicated to meeting international client needs effectively.

Cubos3000 has a workforce ranging between 1,000 and 5,000 employees. This substantial team size allows the company to offer robust support and flexibility in handling various client demands, ensuring that they can scale operations as necessary based on project requirements.

Cubos3000 is particularly well-suited for small and medium businesses looking for a reliable service provider. Their extensive service portfolio, combined with a flexible delivery model, allows SMBs to scale their operations efficiently. By leveraging Cubos3000’s expertise in customer experience management, these businesses can focus on core operations while ensuring that customer interactions are handled professionally and effectively, fostering growth and customer loyalty.

Cubos3000 presents a strong case for enterprises and large companies in need of dependable outsourcing solutions. With over 1 billion in revenue and ISO 9001:2008 certification, the company has established a reputation for reliability and excellence in service delivery. Their extensive range of services and offshore delivery model enable them to cater to the complex and varied demands of large organizations, making them a suitable partner for enterprises looking to enhance their customer engagement strategies.