CTNP Corporation
Customer Experience and Contact Center
CTNP Corp is a leading BPO company that provides customer experience and contact center services for small and medium enterprises, known for its Japanese-style hospitality and extensive industry experience.
Size
Private
Mission
To build heart-to-heart communication worldwide by delivering high-quality hospitality services.
About
CTNP Corp offers customer experience and contact center services along with back-office operations for clients in various sectors. The company operates using an offshore model and supports international clients across borders.
It is recognized for its commitment to high-quality service delivery, with over 30 years of expertise in business process outsourcing and a multilingual workforce that enhances client communication.
Services
CTNP Corp provides customer experience and contact center services supported by back-office operations and specific offerings such as inbound customer support, technical support, and data processing. These services cover various channels, including voice, email, and live chat, and are tailored to support clients in streamlining operations and enhancing customer satisfaction.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Email Support
Live Chat & Messaging Support
Order Management & Fulfilment
Data Entry & Data Processing
Quality Assurance & Monitoring
Voice-of-Customer (VOC) Analytics
Industries Served
The company serves clients in diverse sectors, particularly small and medium enterprises. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring operational efficiency and cost savings.
Unique Stregths
CTNP Corp is known for its Japanese-style hospitality and professionalism, offering clients a customer-centric approach that prioritizes satisfaction. Its operational practices include leveraging cutting-edge technology solutions for timely issue resolution, ensuring consistency and quality in service delivery.
Delivery Footprint
Headquartered in the Philippines, the company operates using an offshore delivery model. It serves clients across international markets, with teams working in remote environments to meet diverse client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
CTNP Corporation
?
CTNP Corporation specializes in customer experience and contact center solutions, providing a comprehensive suite of services designed to enhance client interactions. Their offerings encompass inbound customer support, outbound telesales and retention, technical support at both Tier 1 and 2 levels, email support, live chat, and messaging assistance. Additionally, they manage order processing and fulfillment, along with data entry and processing, quality assurance, and monitoring, ensuring a holistic approach to customer engagement and operational efficiency.
What additional services does
CTNP Corporation
provide?
In addition to their core customer experience and contact center services, CTNP Corporation also offers extensive back-office operations. This includes various support functions that help businesses streamline their internal processes, thereby allowing clients to focus more on their core activities while enhancing overall operational efficiency.
When was
CTNP Corporation
founded?
What industry verticals does
CTNP Corporation
serve?
What delivery model does
CTNP Corporation
offer?
CTNP Corporation employs an offshore delivery model, meaning that their services are provided from locations outside of the client’s primary market, in this case, from the Philippines. This approach allows the company to tap into a skilled workforce while offering competitive pricing. By operating offshore, CTNP can efficiently support international clients, ensuring high-quality service delivery across various channels and time zones.
How many employees and/or seats does
CTNP Corporation
have?
Can
CTNP Corporation
be considered a good service provider for startups?
CTNP Corporation can be a valuable partner for startups seeking to establish a foothold in their respective markets. With a diverse range of services tailored to customer engagement, startups can benefit from CTNP's expertise in building customer relationships from the ground up. The company's offshore model allows for cost-effective support, which is particularly advantageous for startups with limited budgets, enabling them to scale operations without a significant upfront investment.
Can
CTNP Corporation
be considered a good service provider for SMBs?
CTNP Corporation is well-suited to serve small and medium-sized businesses (SMBs), offering flexible and scalable solutions that cater to the unique challenges faced by this segment. With their commitment to high-quality service delivery and a multilingual workforce, CTNP can help SMBs improve customer satisfaction, streamline operations, and ultimately support growth. Their experience in working across various industries ensures that they understand the specific operational requirements of SMBs.
Can
CTNP Corporation
be considered a good service provider for enterprises?
While CTNP Corporation primarily focuses on supporting SMBs, their extensive service offerings and operational expertise can also extend value to larger enterprises. The company's robust delivery model and commitment to quality make them a reliable choice for enterprises looking to enhance customer experience and operational efficiency. However, enterprises may want to consider specific requirements such as scalability and advanced support features to ensure alignment with their broader corporate strategies.
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