CSV Now
Customer Experience and Contact Center
CSV Now is a consulting firm that provides outsourced customer support services for technology, healthcare, and financial services, known for its agile and customizable solutions.
Size
Public
Mission
To empower small and mid-sized companies to achieve better quality customer support while reducing costs and increasing customer satisfaction.
About
CSV Now offers outsourced customer support services along with talent acquisition and content marketing for clients in technology, healthcare, and financial services. The company operates using an offshore delivery model and supports small to medium-sized businesses.
It is recognized for its cost-effective solutions, with services priced at less than $30 per hour, ensuring high-quality support while maintaining compliance with key security standards.
Services
CSV Now provides outsourced customer support services supported by talent acquisition and content marketing. These services include inbound customer support, tailored to meet the specific needs of small and medium-sized businesses, ensuring scalability and flexibility in operations.
Capabilities
Inbound Customer Support
Industries Served
The company serves clients in technology, healthcare, and financial services. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring compliance with regulations such as PCI, HIPAA, and ISO 27001.
Unique Stregths
CSV Now is known for its cost efficiency, offering clients the ability to reduce customer support costs by at least 50% without compromising quality. Its approach includes expert-led audits and a focus on regulatory compliance, which help deliver consistent and reliable service.
Delivery Footprint
Headquartered in Las Vegas, NV, the company operates using an offshore delivery model from Cebu City, Philippines. It serves clients across various regions, with teams working in remote environments tailored to client needs.
Certifications
No items found.
Verticals
Technology & SaaS
Healthcare & Life Sciences
Banking & Financial Services
Clients
No items found.
What's the main service provided by
CSV Now
?
CSV Now specializes in delivering exceptional customer experience and contact center solutions. Their primary focus is on inbound customer support, catering specifically to the needs of small and medium-sized businesses. By offering tailored services, CSV Now ensures that clients receive the support they require to enhance customer satisfaction while maintaining operational efficiency.
What additional services does
CSV Now
provide?
When was
CSV Now
founded?
CSV Now was established in 2020, marking its entry into the market as a provider of outsourced customer support services. As of 2024, the company has been operating for approximately four years, carving a niche for itself in the competitive landscape of customer experience solutions.
What industry verticals does
CSV Now
serve?
CSV Now serves a diverse range of industries, including Technology & SaaS, Healthcare & Life Sciences, and Banking & Financial Services. This focus allows the company to address specific industry requirements and regulations effectively, ensuring that their clients receive compliant and specialized support.
What delivery model does
CSV Now
offer?
CSV Now utilizes an offshore delivery model, meaning that their support services are provided from locations outside the client's home country, specifically from Cebu City, Philippines. This approach enables the company to leverage cost advantages while ensuring high-quality service delivery through remote teams that are tailored to meet client needs.
How many employees and/or seats does
CSV Now
have?
Can
CSV Now
be considered a good service provider for startups?
While CSV Now offers valuable services that can benefit startups, their primary focus on small and medium-sized businesses may make them less tailored to the unique needs of early-stage companies. Startups could find their expertise in customer support beneficial, particularly in establishing effective customer interactions, but they may need to evaluate whether the level of scalability and customization aligns with their specific growth trajectories.
Can
CSV Now
be considered a good service provider for SMBs?
CSV Now is an excellent service provider for small and medium-sized businesses. With its emphasis on cost-effective solutions, they help clients reduce customer support expenses significantly, while also ensuring quality service. Their flexible and scalable support model allows SMBs to adapt their customer service operations according to their growth and evolving requirements.
Can
CSV Now
be considered a good service provider for enterprises?
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