Csmena
Customer Experience and Contact Center
CsMena is a professional BPO company that provides customer experience and contact center services for healthcare, e-commerce, telecommunications, and hospitality sectors, known for its commitment to quality and client satisfaction.
Size
501-1K
Public
Mission
To help clients achieve their business goals by delivering professional outsourcing services that enhance revenue and optimize working capital.
About
CsMena offers customer experience and contact center services along with back-office operations and HR support for clients in healthcare, e-commerce, telecommunications, and hospitality. The company operates using an onshore and nearshore model and supports businesses across the Gulf Countries, Middle East, and Europe.
It is recognized for its high-quality service delivery, with a strong emphasis on client partnership and continuous improvement to meet key performance indicators.
Services
CsMena provides customer experience and contact center services, supported by back-office operations and HR outsourcing. These services cover inbound and outbound call handling, chat and email support, and content moderation, tailored to enhance customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Customer & Marketing Analytics
Content Moderation
Email Support
Live Chat & Messaging Support
Document Indexing & Digitisation
Order Management & Fulfilment
Procurement Administration
Industries Served
The company serves clients in healthcare, e-commerce, telecommunications, and hospitality. It has experience supporting startups, small, medium, and large enterprises with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
CsMena is known for its commitment to quality and client satisfaction, offering clients a competitive advantage through customized solutions. Its approach includes investing in staff training and employing international best practices, which help deliver consistency and high service standards.
Delivery Footprint
Headquartered in Amman, Jordan, the company operates using an onshore and nearshore delivery model. It serves clients across the Gulf Countries, Middle East, and Europe, with teams working in hybrid environments depending on client needs.
Certifications
ISO 27001:2022
GDPR
ISO 9001:2015
Verticals
Healthcare & Life Sciences
Retail & e-Commerce
Telecommunications & Media
Non-Profit & NGOs
Travel Hospitality & Leisure
Logistics Transport & Supply-Chain
Clients
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What's the main service provided by
Csmena
?
Csmena specializes in customer experience and contact center solutions, providing a comprehensive range of services tailored to enhance client interactions. Their offerings include inbound customer support, outbound telesales and retention, multilingual assistance, customer and marketing analytics, content moderation, email support, live chat and messaging support, document indexing and digitization, as well as order management and fulfillment. By focusing on these areas, Csmena aims to optimize operational efficiency and customer satisfaction.
What additional services does
Csmena
provide?
When was
Csmena
founded?
Founded in 2018, Csmena has been operating for approximately 6 years. Since its establishment, the company has made significant strides in the business process outsourcing sector, developing a strong reputation for its commitment to quality services and client partnerships.
What industry verticals does
Csmena
serve?
Csmena serves a diverse array of industries, including Healthcare & Life Sciences, Retail & e-Commerce, Telecommunications & Media, Travel, Hospitality & Leisure, Logistics, Transport & Supply-Chain, as well as Non-Profit & NGOs. This broad industry focus allows the company to cater to the specific needs and challenges faced by various sectors.
What delivery model does
Csmena
offer?
Csmena employs both onshore and nearshore delivery models to provide its services. Onshore delivery means that services are provided from within the same country as the client, allowing for better communication and cultural alignment. Nearshore delivery, on the other hand, involves outsourcing services to neighboring countries, which can be cost-effective while still maintaining quality. This flexible approach ensures that Csmena can meet the diverse needs of its clients across different regions.
How many employees and/or seats does
Csmena
have?
Csmena boasts a workforce size ranging from 501 to 1,000 employees. This substantial team allows the company to manage a variety of projects efficiently while maintaining high standards of service delivery.
Can
Csmena
be considered a good service provider for startups?
Csmena can be a valuable partner for startups, especially those in industries such as e-commerce and telecommunications. With a flexible service portfolio that includes customer experience solutions and back-office support, startups can benefit from tailored services that align with their growth objectives. The company's focus on high-quality delivery and commitment to client satisfaction positions it as a supportive ally for emerging businesses looking to establish a strong market presence.
Can
Csmena
be considered a good service provider for SMBs?
For small and medium businesses (SMBs), Csmena presents a strong service offering that can support growth and operational scalability. The company's diverse range of services, from customer support to analytics, enables SMBs to enhance their customer engagement without the burden of extensive in-house resources. Csmena's commitment to quality and client partnership makes it a reliable choice for SMBs aiming to optimize their operations and expand their market reach.
Can
Csmena
be considered a good service provider for enterprises?
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