CSG Inbound Communication
IT Infrastructure and Managed Services
CGI is a global IT and business consulting firm that provides IT infrastructure and managed services for banking, financial services, and government sectors, known for its extensive global delivery model and service excellence.
Size
5K-10K
Public
over-1b
Mission
About
CGI offers IT infrastructure and managed services along with software engineering and product development for clients in banking, financial services, and government sectors. The company operates using a hybrid delivery model and supports clients worldwide.
It is recognized for its commitment to service excellence, with a strong focus on empowering clients through innovative technology solutions and a dedicated workforce.
Services
CGI provides IT infrastructure and managed services, supported by software engineering and product development. These services cover application support and maintenance, network monitoring and management, cloud migration and management, and cybersecurity operations. Each solution is tailored to support clients' operational needs and drive their digital transformation initiatives.
Capabilities
Application Support & Maintenance
Network Monitoring & Management
Cloud Migration & Management
Cybersecurity Operations (SOC)
Service Desk & IT Support
Data-Centre Operations
Automation & RPA Enablement
Industries Served
The company serves clients in banking, financial services, and government sectors. It has experience supporting large-scale enterprises and public sector clients with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
CGI is known for its global reach and multilingual capabilities, offering clients a comprehensive delivery model that combines onshore, nearshore, and offshore resources. Its approach includes intelligent automation and omnichannel service delivery, which help deliver consistency at scale and meet diverse client needs.
Delivery Footprint
Headquartered in Quebec City, Canada, the company operates using a hybrid delivery model. It serves clients across 40 countries, with teams working in remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Government & Public Sector
Clients
No items found.
What's the main service provided by
CSG Inbound Communication
?
CSG Inbound Communication specializes in providing comprehensive IT infrastructure and managed services designed to enhance operational efficiency for its clients. Their offerings include a variety of sub-services such as application support and maintenance, network monitoring and management, cloud migration and management, cybersecurity operations, service desk and IT support, data-center operations, and automation through RPA enablement. This wide array of services enables businesses to navigate the complexities of technology while focusing on their core operations.
What additional services does
CSG Inbound Communication
provide?
In addition to its primary focus on IT infrastructure and managed services, CSG Inbound Communication also excels in software engineering and product development. This capability allows the company to offer customized software solutions that align with the specific needs of its clients, further enhancing their operational capabilities.
When was
CSG Inbound Communication
founded?
CSG Inbound Communication was established in 1994, which means the company has been in operation for approximately 30 years. Since its inception, it has grown to become a prominent player in the IT services sector, continuously evolving to meet the changing demands of its clients.
What industry verticals does
CSG Inbound Communication
serve?
CSG Inbound Communication primarily serves the Banking & Financial Services and Government & Public Sector industries. Their expertise in these verticals allows them to address the unique challenges and requirements of clients operating in highly regulated environments.
What delivery model does
CSG Inbound Communication
offer?
CSG Inbound Communication employs a versatile delivery model that includes onshore, nearshore, offshore, and hybrid approaches. Onshore services are provided within the same country as the client, nearshore services come from neighboring countries, and offshore services are delivered from distant locations. This flexible model allows the company to tailor its delivery strategy to best meet client needs while optimizing costs and resource allocation.
How many employees and/or seats does
CSG Inbound Communication
have?
CSG Inbound Communication has a workforce ranging from 5,000 to 10,000 employees. This substantial team size enables the company to effectively manage large-scale projects and deliver high-quality services to its diverse client base.
Can
CSG Inbound Communication
be considered a good service provider for startups?
Can
CSG Inbound Communication
be considered a good service provider for SMBs?
Can
CSG Inbound Communication
be considered a good service provider for enterprises?
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